Starbucks - Coffee shop in East Rutherford - 10 NJ-17, USA

I don't usually go to Starbucks but I know they have milk alternatives. I ordered a decaf oatmilk vanilla latte, and it was ok, although I couldn't really taste the vanilla. Everyone there was pleasant. What bothered me was that the drive up seemed to take precedence over the walk-ins.

Went through the drive thru and picked up my mobile order. I ordered my usual drink. My mocha had no mocha in it, I know this because it didn't taste like mocha and it looked like a caramel latte. I nicely asked Jessica for more mocha sauce because I felt it didn't have mocha. Jessica proceeded to tell me in a condecending tone that I only asked for 3 pumps of mocha and they usually put four so that's why it doesn't look like a mocha. So I am to believe that this caramel looking drinking has mocha? So, I tell her I'm happy to pay for mocha to be put in the drink. Jessica responds with "okay well, I'm just going to put it on top of the drink then." I've never had someone so damn rude for no reason. I know my drink was wrong and this starbucks should really consider teaching this women to learn some proper costumer services skills. Because you just lost a costumer.

I am appalled to know that you cant order water at Starbucks. As a loyal customer who spends money at Starbucks 4 times a week I don’t ever order a water here so this is news to me. I wasn’t feeling well so I just wanted to grab a water which I didn't mind paying for whatsoever. I asked for a venti water and added strawberry inclusions intentionally so that it wouldn’t be free. The barista states that they cant charge it like that anymore and instead they would need to ring it as a chai latte for $4 and change. Maybe $1-$2 okay but almost $5 for a cup of ice water with strawberry pieces is absurd. So im like okay I’ll just pay for the water plain if you cant ring it with strawberry pieces. She then tells me “actually we cant let you get water unless you purchase something to go with it since you’re at the drive thru.” (At this time I already have a croissant and half a cup of peach green tea in the car with me from an earlier Starbucks purchase) and didn't want anything else random or extra to waste since I wasn't feeling well. I simply wanted to buy a water only and was denied. Unbelievable customer service. Waited in the drive thru line and left with nothing. I don’t typically go to this location but I know for a fact the service at rochelle park wouldn’t have been like this. I definitely won’t be back here. I also reported this to corporate. Who knew it was this difficult to buy a water at an establishment that sells drinks. You would have thought I was asking for something free or a complicated drink! How ironic is it that I pay almost $2 extra when I remove water from certain drink recipes but I cant even buy just a water in the drive thru.. make it make sense.

I just order two drinks through the drive through .. I was reading an order which it does not even say for a hot latte . I was trying to order a iced pumpkin latte with brown sugar and caramel drizzle she even ask if I wanted whip cream I said no and I also order refreshner. The girl has glasses and curly hair she got mad when I told her I didn’t want the latte hot she said next time to tell her . I was like you never ask hot or cold so I don’t want it hot .. she said ok I’ll make it . She did but just gave it to me and close the door so fast didn’t even want to look at me . I’m a customer and paying for my service I even tip . It not right getting treated like that.

The woman who works in the morning most mornings, dark hair, heavier set, major attitude has given me and my husband separately and together attitude like 3 or 4 times. Today she legit yelled at me because I wanted to add a spinach feta wrap to my order when I got to the window. Legitimately told me I’d wait 20 mins for it because she has ‘all these mobile orders coming through and everyone’s coming through the drive thru’ I work in service lol. I’ve written maybe 2 reviews in my life. This woman does not belong in service. She does not really belong in any sort of customer service based job. She’s miserable and seeping in resentment. I’m embarrassed I’m even writing this review, but not as embarrassed as I’d be if I were her being this rude to customers because they’re miserable working at Starbucks during a morning RUSH. For reference I had two cold brews (black), 2 croissants and a sandwich. I cant be the only person she’s abused in the morning all because she clearly hates her job.

The woman barista has attitude and got my order wrong!!! The drive through order doesn’t show up correctly on the screen, and I wanted to correct it then she’s mad and yelling… She repeated she got me, but she’s still got it wrong.!! Plz hire more professional people! at least do some training…

Worker put wrong flavor cold foam on my order. I ordered salted caramel and what I got was pumpkin and was terrible

Staff does not communicate with you; Straws and napkins are held by the staff and you have to request it Don’t plan on coming here unless the Little Ferry/Hasbrouck Heights location is closed. And as the other reviews mentioned, the staff blatantly ignores you.