Starbucks - Coffee shop in Fresno - Westlan Shopping Center, 4116 N West Ave, USA

Today was the last time I visited this Starbucks. I placed a mobile order like I do pretty much do each time it was a double shot espresso with extra sweet cream I got up to the window and looked at my drink and asked the person at the window to add/purchase a side of sweet cream and she straight up said no. Now how was I supposed to know that they made my drink sour until I saw it when it was being handed to me. The manager Genevieve should NOT be manager she is very unhappy and pressed about working on a busy day and I will not ever want to feel that energy again on my nice Saturday morning. I did also submit a complaint to corporate because she needs a demotion . Also seen the comment below me talk about a lady with dark hair and glasses not giving her the drink she ordered well it’s the same lady telling ppl no at the window and making her own rules. #FIREHER

I order an espresso shot right before work using the mobile app. I do this regularly because this location is on the way to work and its easy to jump out my car and grab my drink at the pickup inside. Today when i walked up to the store the doors were locked. There were 3 cars in the drive thru so i new i didnt have time to wait before my shift. So i knocked on the door. Mind you it's barely 430 pm. The lady looks up and i hold up my phone to show i have an order. She points to the drive thru. Like i said i didn't have time to wait. So i knocked again and she ignored me. Im not sure if its normal practice for starbucks to lock the doors during business hours at 430 pm. The lady knew i had a mobile order which is paid for in advance. She could have came to the door and talked to me but she was very unprofessional and couldnt even acknowedge a paying customer. This women does not belong in customer service what so ever. Very disapointed in my experience. I left with out an order i paid for thanks to a lady with dark hair and glasses.

This is the last time I come here the staff is so rude wait times are so long they skipped over my order twice n had the nerve to give me attitude the white girl with reddish orange hair asked me to check my location n when i tried to show her i was at the right one she said can u wait im with a customer. mobile orders are nvr on time and they nvr get my order right ever...I get the same drink every time n they get it wrong 3 outta 5 times.. I'll stick with the shields n 41 starbucks their super fast n love the staff..

Worst Starbucks ever. Today "the cold brew machine is broken"...3 days ago "oh we didn't make cold brew yesterday" the week before there was a handwritten note that said "no cold brew today" it's most ghetto Starbucks around. The people are nice but come on , you didn't make cold brew? That's your job. Sucks cause it's around the corner from my house but not giving them any more chances.

I Ordered a drink and my daughter needed to use the restroom at 5pm 6/29 while we waited three hours before closing. And the rude female employee with the thick glasses refused to let her use the restroom after the nice first male employee I asked said yes. Worst Starbucks experience I’ve ever had in my life.

The reason I gave this location 5 stars is because they do have great customer service. The area that it's in is not the best you see some coo-coo people but every where you go now in days you see more and more people like that. Anyways everyone always smiles and tries there best even when it gets crazy busy. If you ever been a waitress, waiter or barista you know what its like to try and please everyone and stay calm even at the most of craziest of times,some people that have never been that don't understand and just expect you to hurry up with there coffee plate of food or whatever. I've seen people be inpatient not at this place in particular yet but sometimes we are all so in rush with our day we just need to take a step back relax and enjoy our coffee time stay cool peeps!

Decent, but confusing—could use more direction from staff…please don’t assume I’m a regular and understand how the new self-serve ordering works! However, the help I did receive from staff when I asked was lovely. Wonderful people here.

Inside lights are too low. Gives a feeling of dreary. Closes too early. 3 days in a row closed before 7pm