Starbucks - Coffee shop in Flower Mound - 2031 Justin Rd, USA

Same great Starbucks quality but the past few times I’ve ordered a venti, they are only filling the cup up halfway. They kindly remake the drink but it’s weird that this has happened multiple times. I’ve almost walked away with only half of the drink I’ve ordered.

Not really worth it! They spelled my name wrong. They told me the name is on there... That's not my name come to found out, she spelled it wrong. Messed up my order wrong a lot!! Didn't even get what I wanted! Wish they would just get me what I wanted instead of paying for something I DON'T want.

On 7/7/23, I placed an order on the app at 4:23pm. I was not feeling well and ordered a honey citrus mint tea. I went through the drive through line before the order was ready. When I got to the Window, a really young, slim blonde male came to the window with an attitude and advised me how I caused a disservice to the store by coming through the line before the drink was made. As I was trying to respond to him he rolled his eyes and shut the window in my face. A female came to the window to serve me and repeated the same thing the guy said and I advised her how rude the young male was. I asked for his name and she said they aren’t allowed to give their names out. I asked did they wear name tags. She insisted on giving me a scone to prevent reporting him. In all the years of going to various Starbucks locations, this is literally the 1st time I’ve ever received Poor and disrespectful service. Although it doesn’t matter, I probably will never return to this particular location. If I could, I would leave 0 starts

I was pretty disappointed with the service at this location. We pulled up to the window and ordered three drinks. As I want to put my drink and my cup holder holding it from the top, I immediately noticed that the lid was not on the cup at all and my hand slipped. The entire cup of coffee went down the side of my jeans. Steaming hot soaking into the seat of my car and on the floor underneath the seat. The entire cup was gone. The barista that was assisting us at the window did not offer napkins or another drink. He just stood there with a smile like it was amusing. I had to ask for another drink since the lid was not on the cup and he did provide one with a very snarky look on his face. I just don't know why people have to act this way when I am being very polite. I'm spending my money at the establishment. I could understand if I was rude in any way, but that was not the case. I feel like if I was in his position I couldn't have grabbed napkins fast enough to hand them to someone who was boiling down the leg of their pants. But I guess we're not all alike right?! Thin guy, blonde hair. Young, early 20s maybe ... I chose to describe him because this is not the way to treat someone in the service industry. Maybe he does need a little talking too.

This location should NOT exist. Everytime i have gone here i have waited over 15 minutes in the drive thru for my mobile order and the drive thru is so cramped into the location that there’s no room for anyone to park or even go around it.

I visit this Starbucks at least twice a week and the staff is always amazing. My drinks are never wrong and I am able to zip in and out of the drive through in no time. I really want to give a great big Kudos to Chrispie... I recently have switched my diet and can no longer have dairy... I placed an order at the menu, and made some substitutions. When I got to the window, he chatted with me about what my drink order really is and how it should be placed to save time (I was really fumbling at the intercom and I'm sure that was annoying) and also save $. But beyond that he actually printed a receipt for me with the description of the drink for next time. This really made my day. I can't thank this location enough for having super stars on the team. Thank you!

Coffee is always on point, never burnt like other Starbucks locations.

The girl at the window was pleasant however I made a mistake and was really in my head and did not stop at the speaker to let them know I had mobile orders. We’re all human but the girl with the green headband in the back could be nicer. She was rolling her eyes and throwing food down as if it was SUCH an inconvenience to her. I’ll take my money to the other Starbucks closer to my job from now on.