Starbucks - Coffee shop in Natick - 1245 Worcester St, USA

On August 25, 2023 I ordered a couple of drinks. While I sat and waited for my drinks I couldn’t help but to notice how hard the two men were working! One at the register, Alex with a very long line due to back to school shopping. The other, Justin going so fast making drinks, cleaning up and helping customers. I was so impressed I had to give recognition. I hope the owner gives them some sort of recognition for this hard work. What a great team!

In normally don’t leave bad reviews but I have been to this location many times since it’s re-opening in November and every time there is something wrong with my order. I don’t trust this location to follow customizations or even basic drinks off the menu. Their service is nice enough but I miss the old team. I’m also frustrated that you can’t order ahead with your own card anymore, in order to order ahead you need to use a preloaded gift card. It’s an inconvenience. I hope they can turn themselves around and get on the right track.

This location sits inside Natick Mall and is awesome. The staff here knows what they are doing and are a pleasure to work with on orders and the place is actually pretty large inside. Absolute 5 star coffee place.

Whoever the new owners are need to get it together! The quality is definitely not the same at all. I was so excited when they opened back up because I work in the mall but this is just terrible. They never make my tea right and it’s so simple to make! I literally tried to enter the location and they have a whole photo shoot going on directly in front of the entrance. Clearly they don’t care about their customers that’s pretty evident. Dunkin’ Donuts it is from now on because this is ridiculous. By the way I’m not the only one who feels this way. Im definitely gathering the troops to google review their terrible experience as well.

I go to this starbucks every single day on my break from work. EVERY single day they get my order wrong, and i have to wait 15 extra mins to get it remade. EVERYDAY. It’s ridiculous and has not changed.

Worst Stabucks EVER. I walked in, placed an order for two lattes, 30+ minutes later … I still didn’t have them. The store was deemed “under renovation” for a month, and NOTHING environment wise, changed. Also $20 dollars for drinks that I could get better quality at Dunkin’s or McDonald’s for that price (plus a meal) is a bit NUTS. Let’s hope Cosmc’s puts you all out of business. Howard Schultz would not be happy to hear about your respect towards customers. I will not be back. I’ll travel to Whole Foods Starbucks instead from now on.

The only reason I have this Natick Mall store 4 stars is because I wait for about 30 mins to get 1 latte. It is a busy store because it's in the mall. However, i noticed that the employees focus more on the app and pre-order items. They make those orders fist while the customers that order in the store stand around waiting until they're done. Next thing you know, the store is jam-packed with patrons that ordered in the store. The online and app orders literally sit there. Not one person picked their order up the entire time I was there. I would think that in person orders take priority over the app orders. Or designate 1 employee to just do app orders the other in person orders. There were more than 3 starbucks employees behind the counter, and everyone was doing something, but if they organized or prioritized, the long wait times wouldn't exist. The employee must have made 10 plus online orders while myself and about 7 other people stood there waiting for their coffees. The employees were very nice and they definitely work hard. I noticed this happens in many of the Starbucks locations, not just this one. Other than that, the coffee is always yummy.

Worst Starbucks location I have ever been to. They claim that they can't use the Starbucks app in store, and made drinks not in the order in which they were purchased. When we finally got the drinks we ordered they were not tasty.