Starbucks - Coffee shop in Covina - 108 E Arrow Hwy, USA

I come here on a regular basis. I live two minutes away. But lately the drinks don't taste that great. Today, when I pulled up to the window, the guy working there had left my drink outside with the window closed. He had his back towards me, and from what it looked like, he was taking an order over the head set. The car before me had ordered the same drink as me, so when I initially saw the drink on the outside counter, I thought it was just part of her order. Until she pulled off and the drink remained there. And when I pulled up and he finally tuned to help me, he handed me that drink. Look, I get you have a fly fan. But it was blowing on my open drink, which is kinda gross if you ask me. Between dust and bugs that fly around. I'm not sure what the protocol is, but that isn't a good look. I didn't think to take a photo until he finally turned to hand it to me.

Very nice stand alone location about mile off the 10 freeway at Arrow highway in Covina. Updated design has the slab concrete floors. They had balloons and stuff for the new Oleato drink, which I tried in latte form and it was actually pretty good, like that butter coffee that was the rage here in LA a couple years ago.

My coffee was tasty and not to hot. It was a cold rainy morning, but I walked in. Seemed that the guy making the beverages put locals that came in after me b4 me.

Coffee/Drinks aren't the same as they use to be. Now no matter how many shots I add they always make it too Sweet, too Much Milk/Creamer, or too watered down, and Venti cups are never filled up.

Ive been coming here for sometime now and really didnt have to many issues. Its close to me and they are usually very fast and friendly but this last trip made me call it my last trip here. I have never experienced bad service from starbucks in my life and it even hurts me to say starbucks have crew members like this. This worker (Valerie) was so rude and unprofessional i was shocked and all over cause we asked for a straw after they made us wait for our drink because they made it wrong. She was so upset and rude to us and i dont even want to say the way it ended. Just that, i will never be back here again. I rather take the drive to another starbucks. What is becoming of starbucks now? So sad because i visit daily and would of never thought of starbucks like this.

This is the most horrible starbucks place I have ever been with. Very bad customer service. The crews are very mean, rude and very very unprofessional with customer specially with elder people. The way they treated their customer was very unwelcoming. The crew is packed but no one is entertaining upcoming customer. It feels like when you enter the store as a customer you feel like you don’t exist to them. This is the worst experienced I had in all the stores here in california.

Every frappe I get is made per order and never watered down 👍

With 15 workers back there and they couldn't get a iced coffee right.