Starbucks - Coffee shop in Petaluma - Parkway Plaza, 680 Sonoma Mountain Pkwy, USA

Great team. Reusable coffee cups machine! How cool. This is a wonderful Starbucks.

I eat here a lot. Food is always really good! Coffee is always terrific at this location. Everything is always so fresh tasting too. I don't think I've ever been served a single out of date or stale item here since my first visit. They're very consistent with the quality here. The early morning employees are always so kind and welcoming. Super fast and talented too. It's like they have a good positive atmosphere brewing in there.

I love the food and drinks at this location, but oh my goodness they have such slow service

I frequent this location almost daily, so I will start by saying the team is super friendly and welcoming! This post is to share a recent appalling experience and lack of quality. I watched a customer pick up her mobile order, take a few sips and tell the manager (who was the barista at the time), that it does not taste right. The manager then dumped her drink into a new cup, put my label on it and tried to give to me! No refreshing of ice, simply dump and reuse. I am shocked Starbucks supports the "re-using" of drinks, let alone drinks that customers already drank from?! I cannot imagine re-using drinks versus making a new one is how Starbucks trains its employees? Sad to see for sure, especially from their manager!

If you are having a hard morning, or not looking forward to another day at work, stop at this Starbucks and say hello to Deanna. She is by far one of the coolest humans I have ever met. She complimented me this morning on my eyelashes and it made me feel better than my latte does.

Took about 40mins to get a premade drink not happy about it its probably like the 4th time then i get my drink and tasts like wTer from the drain

While the majority of the staff are great and always seem to be working hard, they are clearly understaffed. I would recommend staying away on Saturdays, I have tried repeatedly and cannot seem to get a drink in less than 20 - 30 minutes! My last visit took 37 minutes for a tea. To top it off the place in generally filthy.

The worst customer service. Avoid this location.