Starbucks - Coffee shop in Gilroy - 795 1st St, USA

Nice friendly staff. Inside is a bit small, but there is outdoor seating

Since has become my go to Starbucks since moving into town since right down the street from where I live. So far my experiences have been positive. I usually order beforehand so I get in and out quickly. The staff is always friendly and welcoming. It does take a long to get one's during rush hours, but that's expected.

So frustrated with this site. There is an inch or more of coffee missing in a grande. It's pretty frustrating. This has happened to me at least 5 times at this site only. One of the times I asked about it, and they remade the drink for me. This is why I gave them 2 stars instead of 1. This 5th time I finally called to talk about it, one of the staff members said the foam could disappear. I order NO FOAM. To top it off, my drink taste like burnt coffee. Yuck!

At 10:01 this morning, Andres responded to my presence after a couple of minutes wait. The store wasn’t busy. I asked about drip coffee. He told me there was nothing available but Pike and it was so old they were throwing it away and brewing a new batch. He cautioned me that would take a long time. I ordered a pour over. He told me it would take time. I agreed to wait. I am unable to drink the other beverages. It took him some time to even start it, while going through tasks that did not involve clients’ orders. I checked on the progress with another barista, Vanessa, expressing concern that the coffee would get cold at the rate this was going. Already 20 minutes had passed. She disagreed. Said it would be fine and take a while more. Again I waited, then noticed my cup had disappeared. There was another cup on the other side of the frame. I asked what had happened to my pourover - apparently they spilled creamer on the side of the cup, so they transferred it and added more water to the filter to top up what they lost. Finally, after 35 minutes, it was ready - a cold, disgustingly murky swamp with grounds around the perimeter of the cup, and barely a sign of the creamer requested. I asked for my money back, and took my generous tip back. There was no apology. Starbucks, you should be ashamed of letting these poorly trained people provide service. I will be going elsewhere in the future. I should have taken a picture.

Came in today at 4:32PM, light traffic, one person ahead of me, just a handful of people at the store. Four staff "working", taking their sweet good ol' time to do who knows what. The guy who rang me up would not even greet me, his "don't wanna be here" attitude was palpable. You could smell the sour smell of "quiet-quitting" in the room. Ordered one drink. Just one. Waited 10 minutes, saw three people come and go. One guy was doing the small line that had just formed and when he realized how incredibly slow service was he simply turned around and left. The girl who was delivering drinks would not even call out a name, she would just sit the drink on the pick up desk as if customers were supposed to guess who the drink was for. Pathetic training or just quiet-quitting? 13 minutes into this sorry Starbucks experience I finally called the guy who had taken my order and told him I wanted a refund and got the refund at 4:45pm, a total waste of my time. Took my business to the local coffee shop down the road where I was serviced in three minutes! Definitetly do not plan to come back to this Starbucks for a long, long, long time.

No oatmeal but they have blue berries, no blueberries but they have oatmeal. C'mon man...

Gentleman at handicapped seating was reluctant to relinquish it. Staff indifferent to assist.

cute! it’s just grab and go there’s no tables or anything, but staff is nice and quick