Starbucks - Coffee shop in East Amherst - Tops Transit Commons Shopping Ctr, 9660 Transit Rd, USA

Whoever was working the drive through lane (not the girl on the window but the person over the mic) on 9/9/24 at 8:40 am is extremely rude. Lectured me for showing up early for an app pick up order. If i’m driving to work and the app says 3-6 minutes to be ready, then it should be ready by 7 minutes. If it’s not then change the time. Lecturing customers and complaining I showed up early, even though i was there AFTER the app said is so childish. If you’re having a bad morning I’m sorry but don’t take it out on me over a mediocre Chai latte i could make at home if I wasn’t running late. Thanks hope this helps :)

Worst rudest servers ever. First time i have ever not left a tip. Not sure what the issue is here but they are not pleasant. They told us its better not to use the app. The drive thru is on a timer & those orders are more importent then app users. Go to Timmys if your in this area.

My wife and I come here a few times a week and order a few select items. Staff is always very friendly and make great drinks. They're always consistent too. Never had an issue with anything at this location and will visit this one over others in the surrounding area.

The baristas at this store are the sweetest people ever!! Every time I come it’s typically the same woman (I wish I knew her name) who takes orders in the drive thru and she brightens my whole day. She’s super sweet and personable! There’s also a guy who works there (Audie) who is so kind! When both of them r working together I know my drinks gonna be amazing and that my whole morning will be made!

I am an official Starbie 😅 The Barista who made my drink made it to perfection, and she was so sweet!

Customer service is astronomically pleasant. I love going because the staff is always so friendly and they brighten my day with their greetings. Food and drink are also always good.

No way to order coffee at this location at the counter. If you don’t have a Starbucks app on a smartphone then you have no choice but to wait an hour at the drive through for it. Miserable experience at this place.

Placed an order through the mobile app, app said 6-9 minutes for pick up. Got there to find out the printer for the drink labels went down, and the baristas had 15-20 people standing in the lobby with no drinks made. They quickly took orders by hand and pushed every drink out 1 by 1. Amazing crew today.