Starbucks - Coffee shop in San Antonio - 3170 SE Military Dr, USA

Forever more, I'm so grateful for the lady that work at the drive thru, may God Bless you with Greatness, ma'am!!!!!

Absolutely phenomenal!!!! The employees here at this location are truly world renowned okay now I understand things take time to make but you have to be patient!! If you want your espresso coffee or whatever you're ordering to be perfect you have to be patient the employees did a wonderful job every single one of them. And I commend each one!! I highly recommend you guys come to this location. Fast, productive and quick on their feet

I ordered online and when I got there my order wasn’t ready. I asked a barista she was rude and just answered “well if it’s not out there then it means we are working on it “ turned her back on me as she spoke and went on her way. I waited another ten minutes and asked a manager about my order.who told me the same “ someone is working on your order. My order was sitting in the back counter and finally after sometime they finally put it out there. The cinnamon dolce latte was cold and without taste. They skim on their products at this location and definitely taste the difference between the other locations in San Antonio. What a shameful way to treat your South side customers!

Meh. It's a Starbucks. What do you expect? Inconsistent service? Check. ✔️ Overpriced drinks? Check. ✔️ Waiting forever for a drink if you go inside instead of drive thru? Check. Check. ✔️ ✔️ I went yesterday and tried a pistachio latte. It was ok. Basically a $7 cup of sugary foam and syrup. But since this is The only place to get hot coffee near my hotel while I'm in town I came back again. I figured I would order on the app to reduce my wait time. It somewhat worked But the drink came out different this time. Yesterday there was no whipped cream on it. Today there was whipped cream I didn't ask for it and I didn't see an option to take it off so I assumed it didn't come with it since there is a picture hanging up on display in the store that doesn't show whipped cream. Anyways after I scraped off the whipped cream the drink was about an inch from the top of the cup. Definitely not worth it. But this is typical of Starbucks.

The drive-thru encounter with barista "Em" was a shocking display of unparalleled rudeness and disrespect. Barely moments into perusing the menu, I was met with a scolding for not instantaneously deciding on my order, despite my infrequent visits to Starbucks. In a tone dripping with condescension, Em abruptly interrupted my attempt to respond, dismissing me as an inconvenience and instructing me to speak only when deemed suitable. To add insult to injury, the two baristas left the headset on and proceeded to make mockery and sardonic commentary while I’m able to hear. Opting for a safe choice of iced macchiatos, I refrained from any exploration, fearing further disdain. Em's piercingly demanded for me to pull forward, without even a basic display of common courtesy with a total. Upon reaching the window, I was met with the coldest and most inhumane interaction I have ever experienced in a service environment. The baristas continued to say things as they passed the window that reverberated loud and clear, as if to try and make me feel small. Receiving my drinks, it was evident that carelessness permeated every aspect - from burnt espresso to haphazardly thrown-together ventis. As I adjusted my beverages for the drive ahead, I was callously urged to get on, because I would ruin their precious drive-thru timer. This treatment, far from a mere bad day, felt calculated and deliberate. A modicum of welcoming energy towards unfamiliar faces or casual patrons wouldn't go amiss, or perhaps, a stark realization that disdain for any incoming business is all too palpable in this establishment. Em, take notice; introspection is sorely needed. People should not be subjected to the vitriol you dispensed today. No thanks to that service and a good luck to them. Zero stars, don’t recommend. Go somewhere else , anywhere else.

Every time I come here, they’re usually so busy but I overheard a female giving her team direction today. Very assertive and it was all females today. I love how empowering it was watching while waiting for my mobile order. There were a few frustrated customers waiting but maybe it’s just me who’s understanding out the few in this world, it’s busy so it’s to be expected. There was full staff and they were ALL getting down busy today. My coffee was made so perfect as always when I come here. I know it gets busy, but if you want your coffee done right, y’all gotta respect who’s behind the counter making it happen. What I witnessed today was great teamwork and my coffee again, is amazing right now. Keep it up guys.

Time that I went was around 10:45am and the place was jumping. Very busy. But friendly staff. Was there to meet a friend. Bathrooms are locked, have to asked the staff to let you use the bathrooms. But they are very quick about it.

GREAT SERVICE! The barista taking our order was friendly and attentive. Forgot her name, but her tag said she was an Army wife. The only drawback is their serving system. The employees place the finished drink on the front counter and NOT by the first initial. They have letters there for that reason, but they're too busy to use it. While I was waiting for my order, I saw two ladies walk in and grab four drinks that they didn't even order. The younger of the two laughed and told the other, "You see? They never notice. It's easy to get free lattes from this location. " I should have taken a picture of the 25 orders, all gathered there and everyone picking up the drinks to check the names. Very unsanitary and unorganized system. Please fix it.