Starbucks - Coffee shop in Highland - El Rancho Center, 27615 Base Line St, USA

The staff were real sweet hearts to me at this location: good manners, kind, attentive, high on courtesy & care for the customer...at least as of the date of today's visit. I recommend this location above other STARBUCKS nearby... Because, their kindness & caring is really excellent

Great location with a drivethru and friendly employees. My drinks were as expected but I have to say service is what will bring me back I this location.

I came in to Starbucks on 27615 Baseline Rd in Highland,Ca and I had the worse experience here Wow!!! Didn’t get a welcome when coming in, I had to ask if someone was going to help me after just standing there for over 10 minutes and no one letting me know if they were going they we were going to take my order. I order a pour over and I was giving something else, I was giving my food items very rudely and one of the managers Yésica ask if there was a problem and aside of being unapologetic she rolled her eyes and proceeded to say if you want to complain you can call the 800 # and complain there. I had a issue here years ago and honestly now I remembered why I stopped coming to this location. Very uncomfortable situation. On a different note the store was very very dirty, trash was up to the top, counters and tables were sticky and disgusting. I had to ask to have my table cleaned and also I was handed the wet towel to do it myself. (See Pictures for verification of what was stated above)

I came to this starbucks this morning I asked if they had change for $100 the girl said yes, when I got to the window she asked me “ um what’s this “ I said you said you had change. anyway she ended up taking it. before I handed her the money I had her scan my $10 gift card on my app. she scanned it then I gave her the money & she gave me $80 back. My total was $20. I told her did you not deduct the gift card? & she tells me “ I never scanned it” LIKE YOU JUST SCANNED MY PHONE WHAT DO YOU MEAN?? Anyway she had lots of attitude. After she handed me my food she closed the window. she looked Mexican maybe some Indian in her. very very bad experience & customer service. I won’t come here again.

I come here every day before work. They've only messed up my order once this place. The only thing I would dock points for is the exceeding amount of homeless people in this plaza but that's not the staff's fault. Order ahead of time or go through the drive thru.

Starbucks, in general, is phoning it in. They get so many orders that they don't stop to make sure it's right. Staff is apathetic at times. They're way too liberal. I'm calling it quits on them soon. For the wages of sin is death but the free gift of GOD is eternal life through Christ JESUS our Lord.

My experience at this Starbucks on 27615 Base Line St in Highland has always been terrible My drinks come out wrong 90% of the time and it sucks because I live around the area and I usually get my coffee for my work commute and it’s always a let down. I always end up having to go to the Starbucks in front of my job and get a new drink there. Not only that but I’ve encountered terrible service here as well, on the most recent occasion the barista at the window not only had an attitude but was rude and condescending at the way I ordered my drink. Thankfully my order came out right otherwise I would’ve gone inside and let them know of the terrible service they always provide.

Had a few mix-ups with my orders, but this is the only Starbucks that is open so late. I don't mind waiting for my drink to be remade, so long as I can get a pick-me-up to get me up the mountain