Starbucks - Coffee shop in Rochester - 1495 East Ridge Road, USA

This is the slowest location I've ever been to, which is saying something. I placed a mobile order at 7:10am while getting ready for work. I arrived later than the pickup time. I stood there for 20 minutes. Finally at 7:50am I asked if they were close to my drink. I was told it would be another 20 minutes at least. At this point, I'm going to be late for work, so I asked for a refund. I then had to wait on line at the register and got a bit of an attitude. On top of that, the cashier called me Allison. As a full grown man, beard and all, do I look like an Allison? Not a huge deal in the grand scheme of things, but coupled with the attitude, it made me a little mad. I have worked service industry jobs all my life. I understand how crazy it can get. Perhaps management needs to staff more appropriately during mornings to help the staff out. Save yourself the aggravation and go to Tim Horton's across the street.

There is zero reason why anyone should wait for over half hour for a drink after ordering it on mobile. The food wait was fine. The barista was rude and didn’t try to remedy the situation, just brushed us off and then went to make drinks of others who arrived after us. Because of this wait, we missed a meeting and had to pay to cancel our ride share. If you are going to accept mobile orders, drive thru and inside orders, there needs to be a better system.

By far this is the slowest location in the area. It is always so busy and the parking lot is terrible. They should better understand their surroundings with multiple medical centers high schools and other businesses that bring many people to this location. The wait today was 20 minutes to get a simple cold brew. If you order in person at the counter you shouldn’t have to wait for them to fill online/app orders. This should be done by a separate staff member or prioritized over the mobile pickups. They need to staff this location better, especially during busy hours. The seating in this store is limited and uncomfortable. It is not a location to go sit and do work in because hordes of other patrons will be standing around waiting for their orders. The staff is generally friendly and it is not their fault. They are just extremely understaffed ALL the time.

This Starbuck here is perfect for people need to buy drink in a rush , when I come here there are, 7 people in front me not order yet, and next line for me to order only take 4-5m, and I oder 5 drink and only take 8min 🤘🏻

This location is always out of stock of something. Whoever does inventory need a new position. It was so messy. The display case was emptied with trays of stuff. Just sper unorganized. The trash are was so dirty. Seeing as it is connected to where you get your food I expect better. Also...again.... I was allowed to order and pay for something that wasn't in stock

I stopped in to get a coffee on my way to work this morning. I anticipated a long wait in the drive thru and inside. I took my chances inside, and although I had to wait about 10-15 mins, each staff member was super friendly and focused. Like little coffee barista angels hard at work. Each person that came in was greeted and they were pushing out orders fast! They definitely deserve way more credit than a 5 star review. My drink was perfectly made, I’ll continue to frequent here. :)

I placed a mobile order that took 30+ minutes to receive my 2 breakfast sandwiches and was told it would be at least 20 minutes more before the 2 lattes would be ready. Other people shared that they had been waiting 30+ minutes for their mobile orders and still didn’t have them. I saw 7 people working; they were working hard but things appeared very unorganized and inefficient. They suggested I get a refund for my drinks which I did. Their drive thru line extended beyond their parking lot. The time was around 11:30/Noon.

The only issues I have had going through the drive thru is that sometimes they do not get special requests correct (switch in water for lemonade). Today, I went inside for the first time. It was extremely busy (expected). What I didn't expect was for the group in front of me not to have their order after 15 minutes of waiting. I had to walk out after paying to make it to work on time. I guess doing mobile orders is more important than filling orders of people actually physically there because that never dropped below 5 finished orders. SMH.