SpringHill Suites Oklahoma City Midwest City/Del City - Hotel in Del City - 5400 Main St, USA

Sports team travelers beware! This hotel has a zero tolerance policy with alcohol in their lobby. Zero, none! Their front desk employee was extremely rude and threatened to kick our entire team block out of the hotel, and call the police because we gathered in the lobby to watch college baseball, and have a drink all because it was downpouring outside. This employee made a huge scene, and treated our entire group of parents like a bunch of kids. Telling us to "go to our rooms"! Our group wasn't loud or causing any issues. This was all around 3pm in the afternoon. This employee referenced the language in our contract, but also went onto say this was a "state law". Funny, the hotel next door knew nothing about this law, and welcomed out team over there to have a drink. Secondly, we were never informed of this when we did the team block. Even after we all left the area, this same rude employee felt is necessary to threaten to charge families full price + additional fees because we were breaking our contract. One of these families threatened, wasn't even part of our hotel block. This employee was just trying to make a point. It took the manager coming out to the front to get things straightened out. Ridiculous! ||Preface: We've stayed at this hotel now two years in a row during the WCWS. We didn't have this issue last year. Last year the stay was great, rooms were clean, location was great, staff was great. They even let us check out a night early with no penalties which was awesome. We booked this hotel almost a year in advance to ensure we had the same great experience,||This year was much different! Outdoor patio furniture is extremely worn, and looks terrible. Rooms & hotel overall was very clean. They had staff cleaning at all times. Room keys/mobile keys were an issue the entire stay. The room keys worked 50% of the time, so you'd have to go to the front desk and get new keys all the time. Mobile keys never worked. Needless to say, we will NEVER be staying at this hotel again. This particular location gives the Marriott brand a very bad name. There are plenty of hotel options in the Del City area, so I'd suggest looking at other locations before you consider staying here.

Everyone from the GM Merrie Willis, to all the other staff members such as Cesar, Bridgette, and Lati, were all so wonderful and accommodating!! Rooms were clean, they were sweet to my kids and the indoor pool area was great as well as the breakfast options the next morning. We always enjoy our stay here! (There was an extra pull out bed as well as a couch and it fit all our kiddos!)

These guys set the bar for cleanliness and amazing service. All their staff, but especially their morning workers are amazing. Kind, polite, and very hard workers. As well as efficient. Very tasty breakfast as well. Much better then the Springhill in Albuquerque attached to the hospital.

LaTi (Front desk sounds like La Tea) helped me out of a potentially memorable issue today. I sent my daughter on a summer choir trip and I forgot to send her with black pants, that was a required for the concerts. Major Parent foul. I’m now 2 hours away, so I got target to express deliver some pants ( so expensive ) to the hotel but I need to put someone down as the recipient. I called the hotel and asked LaTi if she would help us by taking the delivery and making sure it got to my daughter when she arrived. What a blessing she is! She took it and brought it to my daughter 10 minutes after she arrived to her room. I didn’t have to worry about it. She is trustworthy, responsible, and has great customer service! Worthy of way more than this review! Thank you LaTi!

I was charged twice for a room when I only stayed one night. I got my money back eventually but the girl at the counter was absolutely no help. Even though I was clearly showing her the charge she kept saying they didn't do it and I would just have to contact my bank. Also they tried to say there was smoking in the room when there was absolutely no one smoking in the room. There was a broke cigarette left in the trash but it was never lit, just thrown away because it broke taking it out of the pack. So that was another $250 charge. I was going through a bad breakup from my son's father of 11 yrs, and had stayed at other hotels but decided to treat myself. Big mistake!!

We stay here every year when we visit family and the service just gets better and better! From each front desk worker, to the wonderful facility gentleman, to the breakfast ladies, each person is hardworking and kind and friendly! You guys are doing it right! The breakfast has so much fresh fruit and delicious options and the pool is also wonderful, along with clean rooms. Thank you!

Easy in and out, gracious staff. Clean rooms. Walking distance to several nice restaurants.

Positive: Nice rooms, everything was clean and comfortable. Also, walking distance to a few restaurants. Negative: The hold on the card at check-in is over $100. We had multiple rooms so it's a little annoying to have $110 held for EACH room. Not sure how long it takes to fall off but it's been a few days and still holding. Negative: ""