SpringHill Suites Mystic Waterford - Hotel in Waterford - 401 N Frontage Rd, USA

The Staff was pleasant and helpful..the location was perfect. However, the rooms and the level of cleaning left a lot to be desired. A dirty folded up wet towel was left on top of supposed clean towels in the bathroom. The bed sheet contained an old stain, and the refrigerator had a juice left behind I assume by a previous guest. There were no garbage bags in the waste baskets. It was obvious that the room was not thoroughly clean which left me feeling less than comfortable and forced to do some touch up cleaning myself. I have always stayed at Marriott properties due to the friendly staff and welcoming environment for families so I hope this was just one mishap of someone on the cleaning staff. Hopefully better attention will be paid in the future to ensuring roomsare thoroughly cleaned between guests. Otherwise, pleasurable short getaway and extremely friendly staff.

I am providing feedback on my recent stay at the Springhill Suites in Waterford, CT, from August 7-9, 2024. My family and I have stayed at this hotel before and enjoyed its convenient location near shops and the Mystic area. However, I was quite disappointed with the current state of the property and won't be staying here again.||Although the main lobby was clean and well-maintained, and the staff were polite and attentive, the condition of the rooms was concerning. Specifically, the third-floor rooms seemed to be in severe disrepair. The first room I was assigned, 304, had stained carpets and couch, a foul odor, and an unclean bathroom. I reported these issues to the front desk on the day of check-in, and they promptly moved me to another room.We were moved to room 308, which was next to the elevator. The room was not much better. While it had a fresher smell, the couch was ripped, there were dead bugs inside the photo frames, the cabinets near the microwave were damaged, the walls showed significant wear and tear, and the carpet was stained. Also, the ice machine on the third floor was out of service. When I raised these concerns with the staff, I was informed that similar conditions existed in other rooms. Given that I was checking out the next day, I decided not to request another room due to the inconvenience it would cause my family.||The hotel did adjust the rate for the first night due to the inconvenience, but ideally, we should not have been assigned such rooms in the first place. The hotel should address these maintenance issues before offering these rooms to any guests. Everyone deserves to receive the quality of accommodation they expect based on their booking. Had I known about the room conditions beforehand, I would have chosen to stay elsewhere. I want to extend special thanks to the hotel staff: Matt, Brannon, and Eric for their efforts to make my stay as comfortable as possible given the circumstances.

We decided to extend our family trip and drive to Connecticut and visit an area beach for the day. This hotel was one of the few in the area. We paid with a combination of points and cash. The gentleman at the counter was very nice upon checking in; his name was Matt. Luggage carts were readily available, which was a perk. We peeked in on the pool (and later visited), it was dated but clean. It also had clean towels to use. Unfortunately, we were less than thrilled by the rest of our experience. The hallways smelled dirty, and the room itself smelled musty. There were stains everywhere - including the lampshade and boxspring. The bathroom had mold growing all around near the ceiling. The carpets were very dirty. The air-conditioning seemed like it was being overworked, just trying to get us to 68 (which felt more like 80). Yes, I understand the hotel is older and it is located by a body of water, so that may contribute to the musty odor. However, it's badly in need of an update. I'm giving the hotel 2 stars just because the management team was so nice.

Hotel is situated in a convenient place with easy access to highway and nearby amenities. Just 4 minutes from the USCGA if your going to any activities there. Rooms are clean and comfortable. Breakfast available every morning and warm cookies, coffee and tea are available in the afternoon. Staff was excellent, very friendly and helpful. Would stay again if in the area.

The room was fairly spacious and was clean. The mattress in the sofa bed was stained and thin and very uncomfortable though. It should have at the very least had a washable mattress cover on it. Not a good look when you're making guests put their own sheets on. Breakfast was fine. Overall a good stay

Very clean. Good water pressure. Excellent view of the lake behind the hotel. Kind of a pain to get to, but in that sense there isn't random foot traffic and it's nice and secluded. All the staff was pleasant. Included breakfast was awesome.

The room was adequate. Staff is really nice here. Brandon gave me plenty of local tips, which made my trip a will for the family. We found a few nice places to stop and find great places to eat nearby.

One of the worst Marriotts we've ever stayed at. Wasn't expecting a new, clean room but this was worse than I imagined. The entire hotel smelled - the lobby reeked of rotting food and the hallways of some kind of public bathroom air freshener pumping through the vents. Everything was disgusting, the mattress was cheap, the shower was yellowing and had water from the previous guest sitting in the tub. Whatever you do, don't stay here. Keep driving!!!