SpringHill Suites Chicago Waukegan/Gurnee - Hotel in Waukegan - 4101 Fountain Square Pl, USA

This was our first stay at this location. We love staying at Spring HIll Suites. From the moment we checked in we had a great experience. The room was very nice, clean and they accomodated my request to be on the top floor. It was very quiet and no loud noise from other guests. Breakfast was your typical hotel provided breakfast, very clean and food was hot. The front desk clerks both at check in and check out were very friendly and helpful. If we are in the area again I would definitely stay at this location.

This room was great. The pillows were flat. We asked for fluffier ones, which they didn't have any extras. I think it's time to invest in newer ones. We went to Walmart to purchase one. The swimming pool was cold. We wish it would have been heated. We stayed 4 days and didn't swim at all. The breakfast was phenomenal. The two women brought out more of everything that ran out. Kudos to them both. We would love to stay here again.

I stayed here for a wedding, and the rooms were clean and comfortable. The air conditioning worked and ain’t have any issues with WiFi. The staff was exceptionally friendly, making the overall experience enjoyable. Great stay, and would return.

Staff very accommodating and worked together to ensure comfortable stay. Tracy made the breakfast experience worth it making sure we had everything we needed and went out of her way to clean up after us and other guests. She insisted on keeping us in a well maintained environment. Lisa in the front desk also had great customer service with a positive attitude and great smile. Room was clean, bed comfortable and plenty of space.

This was a great place to stay - big rooms, clean, well-kept facilities in a great location near grocery stores, coffee shops and restaurants. Hotel appeared aged in relation to many other Springhill Suites we have stayed at but we were comfortable the whole time and the staff was excellent in their service and help!

We were not told that they do not provide daily room cleaning and there was no signage stating that policy. When we questioned this at the front desk, they basically didn't have an answer. I asked that the manager contact me about this and that never happened. I exclusively stay at Marriott properties and I really cannot recommend this property.

Very accommodating. Staff is extremely kind. Rooms are very clean. Food is good. Bar service, front desk absolutely top notch.

Positive: Easy location to access, close to other services, interesting room layout Negative: Not enough breakfast, both quantity and selection