Spectrum Store - Internet service provider in Kailua-Kona - 74-5450 Makala Blvd #103, USA

Wow. So slowwww. Took 45mins to pickup a modem. An hour of waiting in line but there was only one customer in front of me in the cue. These guys are sloooow!

There are no options in Hawaii… due to constant service disruptions and poor customer service I would suggest any one else.

The ladies were very friendly, the young lady that helped me wanted to make sure I knew what services I had. She was not trying to push me in for an up sale. Which I appreciate. I don't like being made to feel like I'm obligated to do so. I didn't have a long wait either. Definitely would recommend this store if you're in need of internet phone, or cable. Thanks ladies you're doing a great job.

Charged $55 for “four days of service” because I was switching providers, and was actively trying to work with spectrum to sort out the right day to switch to avoid fees. Not providing a pro-rate is a choice. A greedy, abusive choice by the company.

I have been to this location 3 times over the last 2 months. I have been helped by 2 individuals, Rodney and Vai. The only reason I give this place 3 stars is because of the quick and easy service that I received from Vai. If it wasn't for Vai, this place would have no stars. However, Rodney needs more training/assistance in helping customers with literally anything they need help with. He should have a trainer by his side throughout the entirety of his shifts until he gets everything down pact. Both times that I have had to deal with Rodney, he has asked other employees for help while they were helping another customer. Rodney needs to be retrained or he needs to have a trainer with him. Major props to Vai for getting our other mobile line set up in literally less than 30 minutes! We were in and out within 30 minutes of being called to the counter. Vai has great customer service and she is so quick to get customers out in no time. Thank you Vai! Much aloha!

Horrible and frustrating experience. Older woman employees not helpful at all, and I don’t think they know what their doing. I have an existing account and wanted to purchase a new phone and pay in full for it because I didn’t want monthly payments. I’m not sure why but she made me enter my ssn 3 different times and kept saying it’ll be $29.99 then they said I couldn’t split the price of the phone between two different payment methods and could only use the card on file because the spectrum system isn’t set up for split payments????? At this point I’m already frustrated and now confused and to make things worse she couldn’t even set the new phone up. She handed it over and said here you have to set it up. Uh hello I’m not the tech person, aren’t you trained for this? Wouldn’t recommend going in when the older woman are working the counter. Not knowledgeable or helpful at all. Zero stars.

They failed to mail me my final bill and sent it to collections… pretty shady stuff. I would have paid if I would have known it was due. It’s settled now.

I was given a card with QR code to skip the wait line when I got there but the employee would not allow me to use it. She was rude and slow then intentionally made me wait longer when I was next in line and went into the back room and disappeared 😒 TERRIBLE CUSTOMER SERVICE