Spectrum Store - Internet service provider in Willimantic - 95 Storrs Rd, USA

It has been a pleasure serving Spectrum customers in the Willimantic area and I would like to thank the people below that took the time to leave a positive review about their experience with me. I have moved on to Verizon. With its expanding 5G Home and Fiber network through its pending acquisition of Frontier and direct, priority access to Verizon’s wireless network (Unlimited with NO DATA CAPS), Verizon leads the industry in bringing fast, reliable, cutting edge technology to consumers. Since Verizon prioritizes its direct customers’ network connections above those of Verizon resellers like Spectrum Mobile and Xfinity Mobile, you do need to switch to Verizon proper to take advantage of these feature, but with plans starting at $25 per month for 4 lines, and amazing iPhone 16 trade in offers, it doesn’t have to be a hard decision to make. Reach out to me below for more information. Thanks again, Mansfield. See you soon!

Before going to get a new phone at this store I looked at the reviews as I was concerned with what everyone was saying, but in reality everyone is upset with corporate/the spectrum company and tanking the reviews on employees who are completely opposite of what they said in reviews. When I arrived today on 5/20/2024 I was immediately assisted and asked what I needed. We jumped right into my account and while my information was being transferred from my old phone to new one the gentleman had myself and my baby sit then he kindly put on cartoons for her as he placed the phones in front of me and he kept checking in on me. Overall great employees, amazing service, attentive with customer services and with an affordable phone plan!. Can’t believe everything you see/read online.

I recently had the pleasure of working with Ralph, and I couldn't be more satisfied with the experience. Ralph went above and beyond to help me out, providing exceptional service and support throughout the process. He was attentive, knowledgeable, and truly cared about my needs. Not only did Ralph assist me every step of the way, but he also managed to secure a fantastic deal for me. His dedication to finding the best possible outcome was evident, and I am incredibly grateful for his efforts.

I went to the Spectrum store in Willimantic/Mansfield, CT at the East Brook Mall today for an iPhone upgrade and received the best customer service experience from Ralph. He is extremely knowledgeable, personable, and definitely went above and beyond to help make the transition as seamless as possible. The store manager, Scott is in the store and available to answer any questions as well. Let’s not forget a shoutout to Andrew, another exemplary employee who I’ve worked with in the past. You can even cut your wait time too, by signing in online in advance. I have never been more pleased with customer service. My overall experience is memorable and I encourage anyone who needs phone and/or internet service to stop by their store for info. A smile and kindness go a long way.

Gross that the minimum is 1 star, they don’t even deserve that on their best day. Waited so long to order a new phone I could have bought it online and it would’ve came in before I got the chance to speak to one of their associates. Store full of people and they lack the urgency to try to help people. Quick 5 minute trips turn into an hour plus wait simply because the employees are incapable of efficiently doing their jobs. Not a single happy person in the store.

I came in to cancel and Ralph matched the price Frontier was offering us so we wouldn’t cancel. We’re looking for savings wherever we can and Spectrum is no longer the only internet provider in the area. I’m glad someone at this company understands that.

Manager and employees went above and beyond getting the best deal for my needs... highly recommend this location, good people trying to provide you a good service...

Chris and Andrew are the best sales specialists I have ever dealt with at spectrum. They are very knowledgeable in their field. Thanks for all your help. Debbie