Spark by Hilton North Little Rock - Hotel in North Little Rock - 4306 E McCain Blvd, USA

This is a now a Hilton property. I made a reservation with my Hilton credit card that gets double points. You should be able to get keyless entry on your phone but that was not working at this hotel, so my husband stopped at the front desk and the person there would not let him keep the reservation on that credit card but made him change it to one he had with him that he does not get points even though he had all the information and confirmation number on his phone. He then had to put an extra $100 on his credit card in case there were incidentals. As Hilton diamond members we are supposed to receive water and a snack in our room, but there was nothing. Not even a drinking glass. I called and asked that the reservation be put back on my credit card, so I could get the points and was told no, they could not do that. The gym was closed. On the second morning, breakfast is supposed to begin at 6:00. At 6:15 upon leaving there was nothing, no juice, bagel - nothing. There was no one at the desk so you could check out either. Right now my credit card still has 2 credit charges on it from the credit card charge confusion (plus the $100 for incidentals - now $200) that will hopefully be cleared up soon. Things that should have been so easy to accomodate - leaving a reservation alone, having basics in your room, were not. We would not stay here again.

According to the photos I can tell they put this hotel together QUICKLY AND CHEAPLY!!! It just opened like what a few weeks ago? Smh! And to run out of food is ridiculous. And then they charge an extra $100 incidental fee. Why? Seem.susp

While I always enjoy staying at holiday inn express hotels, this experience left a bit to be desired. The non-smoking room had a distinct smoke smell to it. When I asked to move rooms, they were sold out but the friendly night manager did bring by air freshener for me to use in the room. Helped some but never masked it completely. Was also told breakfast will be ready by 6, but food server told me 7 when I began to help myself at 6. Coffee at breakfast was not fresh —even a bit lukewarm at the breakfast bar. The window shade in the room did not fully cover the window to block out all sun light either… needed for my wife when her flight was delayed until her arrival at 3 am. Holiday inns usually better than most. And room was clean, I think, with good bathroom and shower, but when smells smoky then just doesn’t feel as clean. Then the breakfast and window issues…could have been just a problem with this room.

We stayed at this hotel Last Thursday Because i had Surgery the next Day. and it is a really nice Location near McCain mall. The Front Desk Clerk Lynn was Very nice and Friendly. We were in Room 107 Which is a Handicap room. The beds were So Comfortable The Hotel Grounds were very well kept. Didn't get to try the Breakfast so i can't comment on that. the Pool was Closed while we were there Because they were working on the ceiling. All in all a very nice Hotel. I Would Recommend this Hotel if you are in the Area

Positive: Location and one staff member that was excellent to all of the guests. Her name was Le Le . She went above and beyond to make sure that our stay was a pleasant one . She did it for everyone! Very very professional and nice .Staff person par excellence Negative: None of the Ice machines were working. No ice in that big hotel!!!!

Positive: Staff was nice. We had a minor issue and they were eager to help. No line at the front desk is also a plus in my book. Negative: Breakfast was minimal. Not a lot of options (like zero) if you have diet restrictions. Negative: ""

Positive: The staff were professional and attentive. Hotel employee was extremely helpful. The lady that served breakfast was a joy to speak with, very helpful and kind. Negative: "" Negative: ""

Positive: Nothing really. Negative: The front desk person was not very friendly,the room smelled like an old dirty dog (probably the a/c filter), but we were so tired and worn out from the drive that we just went with it. It used to be our go to hotel; no more.