Southeastern Technology - Computer repair service in Manning - 1 N Brooks St, USA

I didn’t wanted to leave a review at first because some of it was clearly my fault when i should’ve left my laptop at home in the first place until i was able to get it completely fix . I brought my laptop here back in November of 2023 because it was stuck on a blue screen . The only thing that really needed to be fixed honestly, nothing else . After i took my laptop there, paid a deposit, me & my mother checked in on it for a couple weeks afterwards. When my mom last spoke to the guy which was a couple months later, she told me that he needed $275 to order the parts which I did not have at the time nor transportation (that’s my fault). What i did not know was that i had limited time before they would get rid of my laptop & disposed it . I thought it would be safe there until I’m able to have the money for the parts . After the first red flag, I should’ve went & got my laptop, repaired or not. When i FIRST dropped it off, he mentioned about me checking back in with him after 5 weeks due to him having so much other things to do. I checked back in after those 5 weeks, phone called, NO ANSWER. I called again, 6 week, a lady answered, told me that he was not available. Called a different week, lady answered again..he’s out sick . It’s like every single time i called he was barely in ! So i stopped calling completely, That’s red flag number 1! Red flag number 2, first check up maybe the second in PERSON, If I’m not mistaken he mentioned that he did not know what was wrong with it . That’s red flag number two ! because if you didn’t know what was wrong with it, why do you insist on taking it in? …why when you clearly should be aware of what’s going on with it from the start. That’s when my mom started calling, different month, he finally mentioned to her about parts, no problem I’ll have the money for the parts (at that time i did not have the money nor transportation like i stated). Once im available to finally give him the money for the parts i was told that my laptop was gone & disposed . On this previous day, July 2nd of 2024 i was talking on the phone with him & also the lady who works there, i could barely even get an answer in..due to them both being on the phone, the lady had an ok attitude but his was completely different , saying that he called several times also mentioned that i got my phone number changed which was a bold face lie, I’ve never had my number changed, same exact number for years now. Emailed me, checked my emails NO EMAILS ! I even checked my email the same exact day when he mentioned about the parts & about him emailing me to my mother ! I checked THEN as well ! No EMAILS ! I don’t know if it was wrong timing for me but moral of story if i knew that this was going to happened in the long run I would’ve kept my laptop at home or take it to someone else . I had a perfectly good laptop & for it to get disposed like it was some piece of trash was even more ridiculous . I took accountability of half of this issue because i took too long with the money im assuming & i also didn’t know that i had a limited time like I stated but what you not going to do is sit here, on the phone & make it seem like i was not checking in on my laptop when me & my mother was literally checking in on it from the jump ! It takes cooperation from both ends & you barely gave that ! Believe the VERY FIRST RED FLAG when you are dealing with companies like this i swear . Even though it’s been 5-6 months i thought my laptop would always be safe there, not broken down & disposed due to money delay & LACK of Cooperation & like i stated once again, it takes Cooperation from both ends & it is what it is now . Read reviews because reviews don’t lie .

Damaged my phone's screen while on call for work and needed a quick repair. They were able to work me in immediately and had the replacement parts on hand. I was back in business quickly and at a reasonable price. Appreciate the great service!

This store is not a place you want to take anything to be fixed! The guy appeared to be nice over the phone and then when I got there he had the worst attitude, if you order a battery and charge port for my phone and I'm going to pay you full price for parts and shipping that should not have been an issue, at least that's what I discussed with him over the phone, 25 miles later I walk in and he tells me in his rude tone that he would need half of the labor also?? When questioned about it he stated that too many people have taken advantage of that. If I was going to pay you for the parts and shipping costs how was that taking advantage of anyone. It's sad that you lose a potential customer by putting them in a category with others they don't know, and to be so rude! I hardly ever leave a comment but this time it had to be done to try and prevent this from happening to anyone else... Like others, I was unable to respond to the employee or owners comment. So I'm doing it here. I was never told on the phone of such a policy, and for you to lie and say I misunderstood a simple policy is even more rude and disrespectful than the day I was in your two bit store. I understood very clearly that you lack skills when it comes to customer service, and should be trained. I want to see if you can understand this simple " I spent my money else where"... It didn't take rocket science to figure that one out, and I made it simple for you Mr. Ant for brains. The day I was in there I didn't see anyone else in there but you, why? Simple answer, no one who has ever been in your store comes back. Read the reviews people, I am a living witness of how rude these people are.

Took my iPad here because I dropped it and the screen got cracked. They were the lowest price. After taking it back 5 times and paying them to fix it. It wasn't right the second time so they wouldn't take responsibility so I had to pay for the second screen because they didn't test the first one before they glued the screen in place. So when I got it back again the screen came unglued and I was going to fix it myself but why should I since it was there fault so again they fixed it but there was a bunch of dust underneath the screen but again they wouldn't take responsibility so I had to live with it. Now the screen came unglued again and again the screen is cracked because the glue they used didn't work so again I have a broken screen that shouldn't be . Thank you very much for the poor quality work.

A young lady working at this business was very helpful to me. I was returning a product to Amazon via UPS. I would have had to travel to a Sumter UPS Store to make my return if a kind person named Quinetta had not patiently helped me redo my return form to Amazon on my phone, enabling me to return through this facility. I am very thankful for the assistance and will certainly use and recommend to others this business because of this employee Quinetta!

Poor and no customer service skills. Rude, condescending, flat out Obnoxious not a very good person . Total bill was almost 80,00 over the original verbal agreement. They charged me 185.00 for the replacement board that does not work. I could have gotten a new board 99% with the correct part number from ebay for 126.00. After my experience today I will never step into that establishment again. At least when I call Dell they don’t insult my intelligence. I will buy my new computer Next month from Dell

Have only used this store for UPS. Love the guys that work there. They just walk you right through the process. I love the old store feeling, right downtown and the products they sell also. Good to know they do work on Apple products. That may prove helpful in the future.

I have had two iphone X screens changed here in the past two weeks. The first screen they put on the face id wouldnt work at all and the screen would have trouble recognizing me tapping on things (just not working right) so i was going to take it back and ask for a new one but i later cracked it and broke it the next day. Im not going to try to convince anyone that it was broke before i really broke it so i went back and just told them i need another screen. I forgot to mention that this phone repair shop doesn't even stock the screens and they make you pay HALF down for them to even order the screen which i think its absolutely ridiculous. Think about it a screen repair shop that doesnt stock the SCREENS! Yall really cant spend a couple hundred bucks to keep screens to provide faster service. Later when the second screen came and got it put on it completly stopped working and turned black. $300 later i should have just got a new phone this place is a joke.