Sorrento's West - Pizza restaurant in Catonsville - 6220 Baltimore National Pike Ste 1, USA

The pizza taste okay to me. I had a horrible experience with their service today. I ordered one medium pizza to go. The pizza was ready in 15 minutes. However, the staff never called my number. In fact, I saw the staff preparing food for people that came before me and after me--their food order was larger than mine. I saw the staff pass the pizza box that was just sitting there for a half hour. Finally, I asked one of the staff if the pizza is for #73. She said, "Yes, it is #73". I said, "I have been waiting for the pizza. Thank you!". If you want to eat by yourself, this is the place to go.

Old school CST sub with everything on it. Was very pleased and happy with service. Time for a freshen up in the interior. Been going here for four decades…

Poor experience not only is there no organization when they are “busy” but they do not pay attention to the order ! I ordered two half cheesesteaks with specific toppings! After waiting a total of 30 min and driving back home I had two cheesesteaks with just that cheese and steak no toppings ! Y’all need to do better and not play with people who are spending money at your establishment

Stopped in to get lunch between appointments. The customer service was good, I was greeted as soon as I walked in. They have a special for a cheese steak fries and drink for $9.99! You cannot beat that and the food was very good, the sub was big and seasoned well. If I'm in that area again I will be back.

I love that they bought back the free arcade game. Thank you owner. I always get a nostalgic feeling when I come here

As I sat and waited for my shrimp cheese steak sub, I watched the female behind the counter throw people's food and straws in their bags, while she giggled and laughed with another employee. I was talking to my Grandson on the phone. I told him I wanted to get a rootbeer soda, but the same female was filling sodas and constantly letting the cups overflow, and not wash the cups off properly, so I decided not to get anything else. I get home to eat the sub and look to see this is not real steak, but it was a bit tasty. Literally, 2 hours later, my stomach started cramping and hurting. I was vomiting and I had diarrhea. I'm LIVID. The foods, the service, quality of food and products today are horrendous. Needless to say...not who do you complain to, but who really cares!!! From the looks of things; NO ONE!! I grew up on their food back in 1970. The place looks a mess. Staff could care less about customer service, food preparation or the sanitary conditions of the Restaurant. This and Mr. G's were the best, at one time. Very sad 😫 and very sick 🤢 🤮 NEVER AGAIN!!!!

Huge and flavorful! The 6” sub is more than I could eat. I had the chicken and cheese combo came with fries and a drink. Hubs had a 6”chicken salad and a slice of pepperoni pizza. My chicken sub was delicious and hot. I did not get it all the way. They do have “hots” that the hubs got on his. The chicken salad was full of big chunks of chicken, celery and mayo- he got the works so he had lettuce,tomatoes, onions and hots. The pepperoni pizza was not as good as the sub but smelled and looked great!

Day 1. My sub was devine. It deserved 5+ stars. Day 2. It wasn't fixed as requested so flavors were missing and I didn't enjoy the sub. The fries were great though.