Sonora Quest Laboratories - Medical laboratory in Maricopa - 21300 N John Wayne Pkwy #3-106, USA

My appointment was on a Friday morning during a time when they were not busy. I was even called in early for my appointment. Unfortunately, Lucy was the tech on duty. She acted as if being me there was a huge inconvenience. Not only was she extremely rude and condescending but she had zero problem solving skills. I had read through the pre-appointment paperwork but I wasn’t aware that I needed a fax number for my paperwork since I had an out of state doctor. The fax number requirement is not included in the paperwork prior to the appointment and was not disclosed properly by the lab. After being treated like I was stupid for not having a fax number, I told her I was uncomfortable and asked for a different tech. Instead of leaving the room and getting someone else, she yelled down the hall for the other tech. My experience with the other tech was a vastly different. She helped me get the fax number and completed the appointment with me.

Dropped of poop SAMPLES that was lost and had to do it again. Unacceptable!! Returned another time for another poop test and there was a sign stating returning soon. 20 minutes is not considered SOON

Friendly staff, it took me about an hour to get called back for bloodwork but they worked quickly because it was very busy in there and I didn’t have an appointment I just walked in. David drew my blood and he was a delight! He was efficient and easy going! Will come back here in the future when I need to get labs done!

Poor experience. Felt profiled, with attitude and gestures of racism. After calling the staff on their poor service, I was threatened with police presence. I went to the Casa Grande facility, and they were very professional. This place will never be recommended.

Staff is super nice.. but slow maybe understaffed... I have made appointments 3 times and have gotten seen 20 to 30 minutes after my appointment. When you arrive 15 minutes before your appointment that's a 45 minute wait.

I went to Sonora Quest in Maricopa Az. On a Friday morning without an appointment. I was greeted with a Good Morning. Asked if I had an appointment,then was showed how to sign in on the kiosk. When I turned around I saw that the waiting room was packed! With-in a few minutes I was able to get a seat. More folks came in to also get blood work. In less than 25 minutes I was called back to the blood draw office and had a very nice lady who took my blood. She was done in no time. Folks, in other places I have waited much longer (more than an hour) with far less people there! Super clean waiting room, clean blood draw rooms, rest rooms where immaculate! Every staff member smiled said good morning and was very helpful! From now on this is the only Lab I will go to!

I went this morning for a drop off, Maria poor customer service, she was really rude and racist. You can tell she doesn’t like her job.

It was easy to schedule an appt online, and the ladies at the front desk were nice and kept the customers moving smoothly. I was taken back right around my appt time and the draw was quick and virtually painless, David is very kind. It was an overall good experience with SonoraQuest, thank you!