Sonesta Simply Suites Phoenix Tempe - Hotel in Tempe - 1335 W Baseline Rd, USA

had to go here because no ac in apartment. i went to another sonesta in tempe recently and they had a store and stuff and general medicinal items like a small convenience selection. did not have that here at all. they had a store in their laundry room but apparently recently removed it so it was at the front desk. i asked for tums because i have a really bad heartburn but all they have is benadryl. the food in there is unbelievably overpriced. other than that its okay. i would say still go here if you want a cheaper place to stay that also has a kitchen cause the price is good and the actual room is okay for a cheap hotel. i just was not impressed with the shop option at all and it was very disappointing. so just don't expect much in the way of extras here that are very good.

Rough. I get this is a Pet friendly hotel but you shouldn’t be able to smell it the moment you walk in. This place is beat up. Ripped carpet and everything seemed sticky. The room didn’t feel clean. We were in town for a wedding and lots of guests stayed at this hotel. Many of us felt the same about the condition of the hotel. Gave motel vibes and just was overall disappointing. The staff were excellent, however. And they tried their best to accommodate.

This hotel had a good set up but our room was not clean. The furniture was stained, the lamp shades had holes and I was bitten up by fleas. The couch had nasty stains on it. I had to put a sheet on it before I could sit on it. I would have left but could not get a refund.||The dishwasher was missing wheels and was rusted. I washed dishes by hand because of the inside condition of the dishwasher.||I asked for a light clean and they only vacuumed, (that is it!) They left the trash full and dirty towels and sheets on the floor by the door, where we left them for them to take.

I would compare this “hotel” to a 2 star motel. Very run down and filthy. As soon as I entered the room the smell was awful and strong. We think it was coming from the very outdated refrigerator. It smelt as if there was something either dead in there or food had been rotting somewhere. The bathroom gross as well. I shared all of this with Melinda Bolden the assistant manager. She was of no help and didn’t offer any other solution than to have a housekeeper clean the room. We had paid for 4 nights already and she would not refund money. The icing on the cake was the housekeeper going into the room and saying she did not smell anything at all but would clean the room the following day. I am not sure if she was just used to the smell or lying. I took a few pictures of the kitchen to show another front desk lady what I was talking about and she pretended not to see what I saw as if I was crazy. When I zoomed into the grease and dirty kitchen counter she stated that it was cleaning streaks. Ha! They expected us to sleep in in filth with the smell of something rotten in that room until the next day with no assurance that it would be better. That was the best Melinda could offer. So we had to take a loss of over $500 plus not to mention more money for another real hotel and time it took to find one. I say all of this to say if you don’t mind dealing with unprofessional nasty front desk staff and don’t mind staying in filth then this is the place to be. Pictures below, I should have showed the bathroom.

Positive: Room was quiet, AC worked well. Negative: Hot tub was cold, room felt dingy, dead roach in the cutlery drawer. Was like an apartment block - Very basic hotel. No ice machine. Negative: ""

Would NOT stay here again. We ended up leaving before the second night because we were concerned about safety. Our room was on the bottom floor, which faces the parking lot/pool. You can easily walk up to our windows from the street. The windows DID NOT HAVE LOCKS meaning you could easily open them from the outside, and they fully opened. Meaning a full grown person could easily walk in and out of our hotel room via the window. Apart from the room being dirty- towels actively dirty (not just stained but recently used), the couch having … crusty spots all over it… the overwhelming smell of mildew, the chewed gum in the air vent… the main issue was the safety concern that you could open the windows from the street! Hotel did not help to solve this problem. My husband even asked the front desk for just a stick to put in the window or something, but no help was offered. Would not recommend this place to anyone as this is a clear safety issue and was not taken seriously. Staff untrained to deal with problems - directed us to speak with management who was never onsite. Hotel was sold out so could not be relocated to another room, which is understandable, however at minimum they should be able to provide a block of wood or something to secure their own broken windows. It was a hassle to even get a refund just for the second night - spent hours on the phone between corporate Sonesta, hotel management, and Chase.

Intel employees from out of state stay at this hotel, and wake up at 4am every day. Bikers took over the parking lot, drinking alcohol, with loud music and bikes without letting us get any rest. When we tried to enter the parking lot after work they were too aggressive and wouldn't let us in. We talked to the manager about how aggressive they were, and to ask about were to park.. and she didn't do anything about it. "They're staying till Sunday, and can't predict till what time they will be playing loud music" She said. We will be informing all Intel staff about this incident, so none of our employees stay here long term.

BEWARE. This place is extremely sketchy. They will charge your card the full amount with the deposit and then after you check out they will come up with any excuse to not refund your deposit. Our experience was extremely unpleasant with the hotel manager Melinda Bolden. They first refused to refund our damage deposit due to “smoking in the room” which never occurred. After contact with the manager about never having smoked in the room they then used every single excuse including having to take out the trash and having to wash the towels from the room as an excuse to avoid returning the damage deposit. Just stay anywhere else. I have never dealt with such a shady and sketchy management that I am assuming pulls this with a lot of guests within the hotel. Will be immediately reporting the charges as fraud. BEWARE THIS HOTEL