Sonesta Simply Suites Lansing - Extended stay hotel in Lansing - 2520 173rd St, USA

August 31, 2024 my family and I stayed one night Only and I if time it wouldn't have been one night. My 15yr old child went to room before I did and called to a say I don't want stay here. It smelled like smoke but when you check-in they say no smoking very sternly but the rooms were reeking of smoke. the look of the room was very outdated the curtains weren't hanging from the closet. Towel were dingy and thin. I let the toilet seat down it had dirt on it after calling front desk the guy clean the toilet with water and tissue. We had two rooms My son called and said he thinks he saw bed bug which myself or him has never seen a real one. After looking at Google for sure it was a bed bug. Mind you it was on his pillow. Then I found one in the bed with my Mom. I also took a video of it moving around. I then took pictures and took the bed bug to the front desk and he said he would let me know what can be done on Tuesday September 2, 2024 after Pest control comes. I WOULDN'T RECOMMEND ANYONE TO STAY HERE.

I wish there was an option for zero stars. This hotel need to be demolished. The pictures online are so deceiving...the rooms are disgusting. My 2 night stay turned into 1 night. I couldn't even sleep comfortably. The linen stinks, the room smelled like piss and on top of that. It was smeared blood in the bathroom on the wall. After all that I ending up vomiting due to the conditions. Please do not stay here, this should be a motel not a hotel.Never again!

HORRIBLE! TERRIBLE! DISGUSTING! I was given a room that was not cleaned from the last guest, the beds were not made, food & trash on table, surfaces not wiped, tub still had someone else’s body dirt in it, rooms & hallways smell gross, roach infested. Eating in room was difficult from losing my appetite. I had to learn the hard way about this place but NEVER AGAIN!

The hotel was disgusting! The carpet are so dirty that it looks like that have never been cleaned. The whole hotel smells like cigarette smoke and the parking lot is dirty with garbage and feels very unsafe with shady characters hanging around. I will never book this hotel again and never recommend it. People are not saving money here, they are paying for a very bad experience.

Called here today to book a room in advance for work. They lady I spoke to told me I can book but if someone else comes in lerson to book on the spot she’s was going to bump us out the system. Disgusting Customer service I will not book here ever even if my company paid for it

Positive: Location space in room cabinets to store food and a large refrigerator Negative: The tub was horrible  Everytime u walk in bath room a light flashes under the toilet line googled to find out it is a motion sensor for the water to the toilet. U can here the little kids running around in the above unit. No entry n rear doors key Negative: ""

Positive: I liked the fact that it had a kitchen. Negative: The manager at the front desk was very rude, and so was the front desk clerk. The front desk clerk kept confusing me with another guest that had the same first name. At one point even handed me that persons bill saying I owed money when i was gettin a pa Negative: ""

My experience at Sonesta was quite pleasant. Its location near various dining options made it convenient. The room, though modest, was clean and well-equipped. The bed was comfortable, and the shower had good water pressure. Additionally, the complimentary Wi-Fi and television were appreciated amenities. The staff was friendly and helpful. Overall, Sonesta provided a comfortable and enjoyable stay.