Sonesta ES Suites Chicago Waukegan Gurnee - Hotel in Waukegan - 1440 S White Oak Dr, USA

I loved the Sonesta, super caring and sweet staff. Plus the lobby smelled SO GOOD!! The 1 bedroom feel makes the king size suite so homey. Very comfortable and clean rooms(: the kitchenette is very cute, stocked and clean! I'd say one of my happiest times in a hotel! My bf and I stayed 2 nights for a festival and they even helped with directions to the site!

We were attending the Navy Recruit graduation at Great Lakes, needed a two bedroom suite, and this was the only one offered in an acceptable price range. If you're considering this hotel I have one word.... don't. Everything is very dated and worn, that happens, but it is dirty and you're on your own for replenishing towels, etc. In our room there were webs on the ceiling, hair (yuck) in the bathroom drawers, a white, dried substance on the bathroom cabinet and drawers which I hope was toothpaste, not sure. Carpets not clean, especially in the corners, nothing smelled fresh or clean. It was a very very disappointing experience. Since we had a sailor on liberty, finding another place to stay wasn't possible. We would have spent all our time searching and then moving.|The breakfast was just ok, but a nice amenity. This parking lot was filthy and some guests did not pick up after their dogs, enough said. Never again. There may be nicer Sonesta Suites in another city, but personally I would never chance it. |

We stayed 4 days and basically had an okay shelter with a nice breakfast. My first shower I noticed the body wash was empty and they never did refill it even though we asked. The couch was absolutely uncomfortable. We had to bring out all the pillows to make it usable. All the TVs went out and we were supposed to receive a call from a company to help and it never happened. Finally after missing half the game we were watching we were successful with resetting the boxes ourselves. Also I have never been asked to take my trash out to the dumpster myself at a hotel. Not a big deal but weird.

1. Charged a $100 fee they claimed would be refunded at checkout. Wasn’t refunded. 2. Asked for receipt at checkout and clerk couldn’t figure out how to use printer. 3. Said receipt would be emailed. It hasn’t been. 4. Nothing on website says they don’t clean room, take out trash, or replace towels. They didn’t do anything in the 3 days we stayed. 5. Said we had to bring old towels for new towels. We did, and they were out of towels. Told to come back later. Tried again 3 hours later and no towels. 6. Everyone put their trash in hallway since nobody cleans rooms. 7. Fridge handle missing. Couch was bowed in middle and unusable. Floors hadn’t been vacuumed and was dirty when we arrived. Wall paint was peeling and ceiling had cobwebs. Tried covering odors with plug in air fresheners. 8. TV cable box didn’t work. Desk was no help. 9. If you want breakfast, get there fast. When it’s out, it’s out. They didn’t replace anything on two out of three mornings we were there. 10. Hallways stunk of dope smokers in rooms. 11. Too close to highway. Highway noise kept us awake. Couldn’t drown out traffic noise with TV because TV didn’t work. 12. Saw previous response claiming they are proud of their cleanliness and service…..it’s either an auto-reply or they are clueless about what goes on at their property. 13. Will never stay at or recommend a Sonesta again. Worst place I have ever stayed.

This place is a great choice if you're going to Six Flags. The rooms were clean. We got a two bedroom suite and it was super spacious and great for our family. The breakfast was tasty too. The only complaint I have is that the front desk person was a little rude to us when we were coming in to get some pool towels. Oh well, overall, we enjoyed our stay and will likely stay again.

Positive: It was close to everything, roomy, quiet, comfortable. We enjoyed our stay there. Negative: The kitchen was not equipped that well. Can opener didnt work, no mixing bowls or a flat cooking pan. No extra garbage bag in the kitchen. There were only 3 of each glasses, plates and bowls, utensils, etc. No USB outlets anywhere.

The stay was great. I wish I could remember the young lady that checked us in, bc she was great, very helpful. I was here for my son's Navy bootcamp graduation. The rooms were very nice and spacious, it was plenty of room for my family. The breakfast was really good also. If I had to go back to that area I would definitely stay here again.

Stayed for 4 nights and found it to be very comfortable. Ample parking, clean/spacious/comfortable rooms, friendly and helpful front staff. For where I was staying, there seemed to be only one small elevator so if you are needing greater access for mobility, you definitely want to request one of the accessibility rooms (which they seemed to have plenty of when I walked through the halls). There's a nice pool with seating as well as separate outdoor seating near their BBQ. The location is fantastic-easy access to chain restaurants but also a quick drive to Great Lakes or Libertyville.