Sleep Inn & Suites Dyersburg I-155 - Hotel in Dyersburg - 824 Reelfoot Dr, USA

We are a company that comes to Dyersburg every three weeks for work and this hotel was going to start accommodating us with a room every three weeks for a rate of $92 a night (a special rate for staying there every three weeks). Our first trip everything was fine and priced correctly. I went in on our second trip and they had us booked for one king bed instead of a double bed like the first time and tried to charge us $160 when they had already priced us something different that they tried to say they didn’t but were able to look at the price from the time we had stayed before and they then realized I was telling them the truth about what a manager there had priced us a room at. They then said they did not have any double bed rooms available and that they had been all booked up before we even made the reservation after the first night we stayed there, which was never brought to our attention. They then offered to put a roll out bed in the room for us (with no charge) but the gentlemen that comes with me on our work trips has secondary progressive MS and can not sleep on a roll out bed and I am a veteran that gets compensation from the military for my back problems so sleeping on a roll out bed is not an option for me either. The general manager of the hotel was not willing to do anything to help accommodate us to make sure we had a room with two beds. He did not offer any other way to accommodate us and had the nerve to raise his voice at me when I was frustrated for the situation but I never raised my voice at him until he raised his voice at me. Overall it was a very unpleasant experience and I would not recommend anyone staying at this hotel as long as it’s the same general manager and if they can’t communicate with each other to make sure customers are taken care of. If this is how it is going to be then they need to at least learn the proper way to accommodate people for their mistakes. Thanks to their mistakes we are now three hours from home with nowhere to stay. A customer should always be put first and accommodated anyway necessary when it is your own employee’s mistakes. I have also looked at the other recent reviews and most of the negative reviews are because of the employee Trevor who was the one responsible for booking us the wrong room. He is obviously a consistent problem for customers so I don’t understand how they could at all say it was our fault when he seems to make mistakes on a regular basis but nothing is being done about it.

Booked this place because we moved across country to the area. The indoor pool is closed, no hot water in the suites, can't take a shower after a 12 hour drive. Sadly this is supposed to be a 3 star hotel. The staff was very friendly. Very disappointing, will be our last stay here.

Great for overnight stay while traveling. With the unreal prices of the big name hotels, this place is a nice alternative. Pricing was reasonable and the room was super clean. The staff at the desk were very kind and helpful.

The Breakfast cook was awesome. She was amazing, so was the night auditor. The rooms were clean, great staff, and good breakfast. Would definitely stay there again

The place was well kept clean a good breakfast indoor swimming pool the only problem I had was my back hurt the whole time that I stayed there for 2 weeks the beds are not the best other than that Miss Donna you couldn't get a better housekeeper she's phenomenal

OK stay. In town for a family gathering. Toilet did not work properly. Had to have maintenance in the room to fix. Bed was uncomfortable. Just very basic.

We came to this hotel after crisis. House destroyed by oak tree and with my paralyzed mom in tow we rented a room for 5 nights. Staff was quick, kind and efficient. Hotel was quite and I felt extremely safe there too...one of my main concerns when it comes to hotels.

We haul a rodeo pen so we always try to find a place that will allow me to have my chihuahua baby and not cost me an arm and a leg and a pool is great also!