Simpro® Software Limited - Field Service Management Software - Software company in Broomfield - 329 Interlocken Pkwy #100, USA

SimPRO is just another company that’s trying to get your money, and does NOT genuinely care about its customers. Our experience with the training process was terrible. One of the training days was scheduled 8 hours long. We paid for all 8 hours but instead we spent 4 hours in the meeting and the rest of the time was spent on mute just so our trainer could say we spend the “full” time in the meeting. When I talked to our account manager about this he said that our trainer was know for doing that….. After almost 2 months, the program was still not halfway up and running. We canceled with simPRO and they still billed us for the coming month. When we called to explain our experience and to get our money back, they put our questions and concerns on back burner……again. They said that they would be giving us a call to discuss this. A week later we got an email stating that we will get a credit on our account. They know very well that we will not be using the credit, and that’s why they did it this way.

simPRO is a VERY slow start. Might I suggest to anyone that is considering this product to onboard with a consulting company from overseas. Their staff here have no idea what they are doing considering it's new to the US and questions are rarely answered via the first line of customer service. That being said, once you go through the pain and suffering of getting it done, building your catalog, etc. it's a pretty comprehensive program. We are satisfied and it certainly has helped us to scale our business. We've paid alot of outside consultants to help us with it so make sure to factor that in. Otherwise, it's also nice that so many other software's integrate with it quite well.

WOULD NEVER RECOMMEND USING THIS SOFTWARE DO TO IT TOOK THEM A MONTH AND A HALF TO GET TO THE POINT WHERE WE THOUGHT WE WERE GOING TO USE THE SOFTWARE AND WE STILL COULD NOT USE IT. WE GAVE THEM OUR INFORMATION AND THEY DID NOT SET UP ANYTHING. THE TRAINING WAS FOR US TO SET IT UP WITH THE TRAINER AND EVERY TIME WE HAD A QUESTION OR SOMETHING WAS NOT WORKING RIGHT HE HAD TO GET BACK WITH US AND HE NEVER DID OR WITH A EMAIL SAYING THEY WERE LOOKING INTO IT. IN ONE OF THE TRAININGS WE WERE ON THE SPEAKERPHONE WITH THE TRAINER FOR HOURS IF WE HAD A QUESTIONS ON SETTING UP THERE SOFTWARE. WE CANCELLED THE SERVICE BEFORE WE EVEN GOT TO USE IT. THEY KEEP TELLING US IT TAKE MONTHS TO SET UP THE SOFTWARE FOR US TO USE IT CORRECTLY BUT THE REASON IS WE HAD TO DO IT ALL AND THEY DID VERY LITTLE. WE TRIED GETTING SOME MONEY BACK FOR THE TIME WE WAISTED BUT WE GOT A CREDIT  WITH THEM FOR SOMETHING WE WILL NEVER USE. TRY GIVING ONE OF YOUR ON HAPPY CUSTOMERS CREDIT AND SEE HOW THAT GOES. DON'T WASTE YOUR TIME AND IF SOME COMPANY THE SELLING YOU A SERVICE AND DOES NOTHING IN ADVANCE TO GET YOU STARTED,,,,,,,  BE AWARE

Look out America. The worlds best construction management software is here in the states now. Get on it or get beat by me on bids.