Shogun Japanese Steak House and Sushi Bar - Japanese restaurant in Virginia Beach - 550 First Colonial Rd #24, USA

Had an amazing experience took my girlfriend, my mother and step father for dinner. Food was amazing our cook was entertaining, the wait staff was very professional and accommodating. We will be coming back, perfect place to take the family, a date, a group of friends or business associates.

First time ever going . From walking into the doors to leaving . We had nothing but great customer service . We didn’t make reservations and had a seat for 7 ready in 10 minutes . While they were already busy . Everyone was friendly . Our server was new but wouldn’t know it because she was great . Our chef was AMAZING ! Everyone LOVED him. Food was PREFECT! All of kids had a blast . The shims catching in the mouth game was a big hit . My youngest daughter was glued the whole time and already asking to go back to see fire and the nice food man. Even leaving the host was taking to my 9 month old son. While going to my car to feed to my son one of the workers even offered to let me feed in his office because it’s cold out . I just loved the family vibe . I highly recommend if you are looking for a great place . Also sushi was on point too! Nothing but positive feed back here . Thank you for the workers and their great experience.

The hostess needs a reality check. She made my party of 7 leave because 1 was running behind after 10 minutes after I made a reservation and told us it would be another 3 hours. She told us she “didn’t have a table for us.” None of that was explained over the phone when I called. We were only told we “all had to be there to be seated.” Their customer service seems to be a mess. I called to ask if I could drop a surprise birthday cake off the night before and was told I could (I talked to someone different than hostess). I dropped it off and the hostess gave me a confused and annoyed look and said “just put it over there.” (I didn’t pay the $5 charge they have for bringing your own birthday cake either, that’s crazy) No wonder they are short staffed. The party in front of us had an issue with their reservation as well.

Overall pleasant dining experience. The server and the hostess were fantastic! The grill guys were less than entertaining. Well, it's entirely possible. They were just extremely tired at the end of the day. It was a little disappointing. But it's entirely possible that is not how it always is. My husband loved his samurai drink, and we both truly enjoyed our food!

So much FUN, DELICIOUS FOOD & DRINKS!! Everything was fresh, great entertainment by the chefs and our Waitress was great. This restaurant is great for parties, birthdays, social events, dates, etc. You will have leftovers!!! The portions are VERY generous. I had a great time, I'll be sure to return!!

Their front desk Customer services was horrible- the front desk attendant (2) were disrespectful and spoke in a very demeaning way me and my family. Reservation were made to eat in - and as we waited and waited after being told we would be seated in 15 minutes the wait became an hour and after asking why so long of a wait - we were told we would have to wait another hour due to them being very busy. I couldn’t believe they would think we would continue to wait after one hour had passed-and to make matters worse the 2 attendants were speaking to my mother in a very demanding and disrespectful way when asking how much longer it would take. A third male attendants stated it would be an additional hour and stated we were more than welcome to wait or if we like we could go somewhere else . I was livid and I told him I will write a review of what took place and he said he was sorry. Me and my family went to PF Chang’s and enjoyed a wonderful meal for my parent’s birthday and were treated with the dignity and respect that should accompany spending your money. I will not recommend this restaurant to anyone ever and nor will I ever return.

Sooooo......didn't expect the prices to be so low. Ordered Emperor's Delight, it's filet mignon, chicken and shrimp.....only costs $31.95. There was plenty leftover, seemed as if we didn't eat while we were there. Our total bill was $135, it was two Emperor's Delight, 2 softdrinks, two cocktails and a medium Sake. Entire staff was friendly and very funny and the food was really good!

The customer service lacks as much as the seasoning. I am not quite sure how this place lands at 4.3 stars. The customer service was horrible; starting from the hostess, the helicopter mgr lady trailing right behind her with her awful stares to the poor spaced out overworked waitress. The chef cooked all meats and seafood to appropriate temperatures (steak, shrimp & scallops) however nothing popped my taste buds to have me come back or want more.