Scottish Inns DeSoto TX - Hotel in DeSoto - 1135 N Interstate 35 East Service Rd, USA

Positive: quietness and availability Negative: toilet seat broken off in 1st room. once in new room, refrigerator was disgusting, tub was dirty, cable went out, unsuccessful requests for towels and forced to go to office for towels. towels were stained and had hair in them

What i like most is their strict no loud noise policy. The rooms i have stayed in have been clean. Bed sheets have some stains, bathrooms could use some tlc. For the price i wont complain to much!

When we checked in the guy was nice but our remote didn't work. When the guy came to try and figure out the problem, he left multiple times and each time he left the door open and it was cold outside. They don't have breakfast although it was advertised that they do! I'm disappointed I had to spend $40 just to get food delivered to the room, but as far as being clean, the room and beds were clean and had no bug problems.

Hey all! Spent nearly 2 months here! This location in the area is so perfect. It's central if you're a walker like me.... everything is close! 15 minutes from Dallas proper! Service is to be desired... I stayed extended, which, until 2 days ago, yes 56 days into staying- they changed policy. I'm ok with that. It's not what they said, it's how they said it. Which is my main gripe about this business. I conduct myself as a good consumer should- after 43 years of living on the planet- I feel I have some decent insight. Context: I would stay here again if the management and staff were more approachable! I know I'm just some weary traveler, but in that, the people at businesses I frequent are mostly the people I see the most. So I attempt to connect. Here, my approach wasn't usable, so I adapted. There are some pics accompanying this post. They indicate some of the "communication" issues I have spoken of. The first day, I asked if they could put a door sweep on the door. There is a 3/4" gap under where people or things- specifically crickets and snakes could encroach- they never addressed it after multiple reminders. I bought a 5-dollar so at Walmart for the stay. The security chain is so worn that it just failed and popped apart where the chain meets the keeper on the door jamb. Again, I brought it to the office, signified it was broken, However, for today, I would be comfortable using the dead bolt. That was 6 days ago. The service is not on a schedule, They come at 11 through 5. Each day was different- I only asked for a 2-day-a-week cleaning and I would take the task of changing the linens in between. This wasn't always smooth because there is a lack of available clean linens. The wifi much be logged onto 4 times a day. 4 times!! 2 people work here who are particularly nice. 2 people. Overall, 2.5 stars.

Horrible place. Was in town for an orientation for a week from out of state. I am a father of 3 with oldest at 23. My orientation times was from 8am to 4pm while kids stayed in motel room to be in comfort. I paid 3 days in advance with anticipation of paying for an additional two more. Upon 3rd day they called me while at work for payment or they would put my children out in 100 degree plus weather at noon. I offered to pay by card over phone as I was at orientation that time or else I would pay in person after done with work day. They refused payment over the phone and threaten to put my family out if not arrived in 20 minutes. I was 30 minutes away in downtown plus traffic and had to leave my orientation to pick up my kids to make sure they were not thrown out there in the heat. I found it very odd that they could not just charge my card or accept payment over phone like other professional agencies can. At least an online payment system would have worked as well. I will never recommend this place. They never even gave us fresh towels or even came to collect the trash and change it during our 3 days present. They treated us like dogs. This treatment will be remembered and shared among my colleagues at work, friends, and family.

Housekeeper need to throw towels away if it got mold looking on it and also bedsheet. It is ok but I wouldn’t come back again unless they improve the building as it don’t look safe upstair on the catwalk and no pool either.

This place was horrible. Started with had to pay outside at the window. Secondly walked in the room was a strong odor. Bed was hard as a rock. The tub had rust buildup. Asked for a second room. Walked in the second room the peep hole from the inside was filled with tissue. Frustrate has builded up demanded a refund which still waiting on and walked to the next hotel which I was more than welcome in paying more. This inn needs a serious facelift.

Was like a prison cell of some third world country.. stained walls, mold and several hair in the bath tub. Filthy walls, splashes of some sauce on all the walls, stained sofa, dirt and dusty appliances, broken rusty shower, rusty drain, and rusty toilet paper holder. We paid $84.00 for an emergency stay. Checked in and immediately left to run some errands. Returned late and couldn't stay an hour experiencing that nightmare and left. When showed the pictures to the front desk staff and asked him to come and see the room himself. He said, "i cannot go see the room just email me the pictures" my husband responded "I just want you to see it yourself. I am not asking money back or anything" but he refused to come out of the front desk. He didn't have the moral courage to even apologize for inconvenience..