Santa Margarita KOA Holiday - Campground in Santa Margarita - 4765 Santa Margarita Lake Rd, USA

I recently had the pleasure of staying at the Santa Margarita KOA, and I can't say enough good things about my experience. From the moment I arrived, I was greeted with warm hospitality and a genuine sense of care from the staff. Wolf and Lisa, the managers, deserve special recognition for their outstanding service. They went above and beyond to ensure our stay was perfect. They were friendly, knowledgeable, and always ready to assist with a smile. It's evident that they take great pride in what they do, and their dedication to making guests feel welcome is truly exceptional. The campground itself was pristine, with well-maintained amenities and beautiful surroundings. Our cabin was clean and spacious, and the facilities were top-notch. I can't wait to return to the Santa Margarita KOA with my family and it's all thanks to the wonderful staff, especially Wolf and Lisa, who made my visit so enjoyable. I highly recommend this KOA to anyone looking for a memorable camping experience with exceptional service. Thank you, Santa Margarita KOA, for a fantastic stay!

Second time at his camp ground and the staff is always so friendly and accommodating. They put on an entire Halloween day and evening for the kids, crafts, hay ride, haunted house, and movies with treats. Sadly there were no other kids except mine, and they had a great time. Thank you for the effort, it was notices and appreciated. Well worth visiting and enjoying some of the local beauty and wines.

My whole family (some have not experienced cabin camping ) Had a memorable time this past weekend. The cabins and everything were clean and spacious. We are already planning a spring family gathering here. Although it rained - it was refreshing! We will try and make this a twice a year FAMILY trip

Worst campsite manager ever||First let me start by saying this is my first time camping here at Santa margarita KOA. I called in reserved 21ft travel trailer rv site. Looked at map looked tucked bk so I called bk and said is it a hard site to get to they said no not at all. We show up I park in front of office can’t miss my truck and trailer. She shows us where are site is. I say is it hard to get to with a trailer. Again she says no not at all. Ok I figure she knows what she’s talking about we pay and drive up. Going up I’m thinking there’s no way trailers come up here but whatever’s were to deep now can’t turn bk. We get to our campsite again I’m thinking what were they thinking. 20min. Later l was able to back my trailer up a loose dirt and gravel road. Everything felt wrong but I’m up here parked make the best of it. We set up everything is good we start a fire all settled in. 3hrs. Later here comes I believe his name was wolfpussy not sure but he comes racing up angry. Tells us what are you doing here you shouldn’t be here pack it up move to site 29 or something. Jumps bk in his car reverses out of there fast slamming his engine on the concrete pad and takes off. We drive to the office and there he is with no compassion for what it took us just to get our trailer in to that spot and now we need to pack up and move in the dark. He says common sense you shouldn’t be up there. Mind you I have never been there before. I checked twice if it was safe they said yes. The lady checking people in said, she didn’t know no we couldn’t take trailers to that site. so if your own employees don’t know how am I supposed to know. We argue about his heartlessness and zero customer service zero compassion. In the end he says here’s your refund go somewhere else. We go bk up to pack up hookup trailer in the dark and drive down a very sketchy road all the while being watched by them. I will never be bk to this site. Every koa I’ve been to has been amazing. I feel this place needs to be taken off the koa roster. We ended up at Avila koa where they greeted us after hours and helped bk our trailer in made sure we were good to go. That’s the koa I pay for.

Nice KOA. Good staff with events on the weekends for the family. Wish it was on the lake. Campsites are well kept but there are a lots of hills and interesting grades throughout the KOA. 4 wheel drive recommended if bringing a trailer.

My worst nightmare happened here; i was treated like trash; long story short the manager was a RUDE DISRESPECTFUL UNPROFESSIONAL!! “They” put us in a wrong campsite and when we were all set up, Manager comes and DEMANDS we move. No apologize just said “IDK WHO PUT YOU HERE YOU NEED TO MOVE. We tried to go in to ask let us stay one day there, since we were all set up already fire was going. NOPE WE GOT YELLED AT TOLD “WE WILL REFUND YOU GO ELSE WHERE” (the site they wanted us to go was occupied by group of ppl) bottom line; theirs a way to talk to someone if YOU messed up! I told him i was going to give him a bad review he said “I DONT GIVE A DAM”! They followed parked and watch us to make sure we left!! We were going to leave, not sure what they thought maybe that we were going to take the bench? DONT COME HERE seems to me we were not his type of customers. Im hispanic my hubby is pacific islander! Husband and wife (i think) YELLING plenty of times @ us “YOU NEED TO LEAVE THIS IS OUR PROPERTY WE OWN IT” (THEY made the mistake we made reservation over phone with LIVE person (I have video)

From our first day without a reservation everyone was kind, helpful, going out of their way to do a late night after hours check in. We started with 2 days and stayed for 6. No matter what our needs they always took care of us. Thank you so much. Tell Santa I still wish for a gray hat.

Great location right next to the lake. Great trails, awesome amenities for the whole family and well kept premises & cabins.