Safelite AutoGlass - Glass repair service in Vestal - 313 Vestal Pkwy E, USA

Still no refund. Good work on the window replacement; it took longer than expected, and they overcharged me. The person on the phone said they would "work on it" when I asked about the overcharge. I still have not received the money.

SAFELITE IS A WONDERFUL PLACE!! THE GUYS THERE ARE SUPER NICE N VERY KNOWLEDGEABLE...ALSO VERY FAST!! GREAT JOB GUYS!! ITS SO EXCELLENT TO HAVE A BEAUTIFUL NEW CLEAR SAFE WINDSHIELD!! THANK YOU ALL FOR EXCELLENT SERVICE N CARE💯🇺🇸DEBBY N BRUCE N JOHNNY!🇺🇸🇺🇸

We had our Ford Escape’s windshield replaced after it was cracked from the cold. Safelite worked well with our insurance company and handled everything with payment and scheduling. The facility was clean and staff were very efficient and the glass was repaired in about an hour. The only issue we had was the 2 week wait for an appointment, but it is what it is.

My insurance company approved an OEM replacement windshield, and arranged an appointment with Safelite. Several days later I received a call from Safelite. They said they can't get an OEM windshield but would install an aftermarket one. As I did not hear from them I stopped at the Vestal, NY location on Friday August 2nd. I was informed that they would call me on Monday August 5th. No one called, you can't reach them by calling the Vestal phone #, you get forwarded to corporate automated phone system, no human interaction. I called Glass America in Endwell, they found an OEM winshield in less than 10 minutes , it was at a Dealer about 1 mile up the road from Safelite. So....... All this TV advertising (Fraudulent), leading us up the rosie path, all while we are driving with a sight impairing cracked windshield. BTW, Glass America had our windshield replaced early the next day. Will never use or reccomend safelite.

Worst experience I have ever had. Will never go with them again. I took my car there to get windshield replaced, paid out of pocket. After I paid they decided to tell me they broke a trim piece on my car but don’t worry they will find a replacement (which took them over a month to do). I had to keep calling and asked to speak with district manager twice which they did not even have the time to talk to me at all. The woman at the store I talked to last time was the rudest person and should not have a job after talking to customers the way she does. After hounding them for my replacement trim piece I finally got it after 5 weeks and the paint job was the worst I have ever seen. They could not find my trim piece matching color so they had to paint it and looks like a 5 year old painted it and there is no clear coat on it. I was just happy to have a solid trim piece that was not broken and now held on by duct tape. I figured I would handle the color mismatch by suing them as I think that will be the only way to get them to make this right at this point. But there are much better replacement window companies around please stay away from these scammers. You will thank me.

Hello warning to all this was my second appointment 1st was told after waiting that the entire crew is sick 2 days later installation to happen. Waited as expected they finally pull up. Unfortunately they pulled up on my grass and 3’ away from my porch entrance so motioned him to back up. And he got out with an attitude saying we aren’t starting this off good. And I agreed your on my grass well apparently he didn’t feel like working so with an attitude he tells me he will have his boss call me and leaves , I just stood in disbelief that this is how business is being conducted . Or is it me is it ok to drive on grass and give the homeowner an attitude. While the homeowner is simply asking to back up the truck . Called the actual shop and again boss is not in . And my windshield is being driven around by a self entitled child and no authority at the shop to get the driver and rectify what has just happened . 2 days lost for me so I’m warning everyone unless you like wasting the days find a better glass company

I went to Safelite in my hometown and the wipers they gave were faulty. This Safelite was so understanding and switched out my wipers without any issue. While waiting I overheard the woman at the front desk talking to customers and she really cared about giving quality products and cared about the customers. 10/10 would go to them again.

A Safelite Auto glass "technician" came to repair 2 chips in my windshield, wasn't here even 10 minutes and put a huge crack through my windshield then, wouldn't give me a discount towards a windshield replacement. Very poor quality of service, would NOT recommend!