Rowland Heights Photo and Mail - Photography studio in Rowland Heights - 17480 Colima Rd, USA

For some context: My grandpa just had a funeral and we were looking to get some pictures of the event My parents recently hired this company, or the owner Henry, to take photos at our funeral, paying $350 upfront as agreed for the service of the funeral. When the funeral started, they were already 30 MINUTES LATE because they apparently forgot about the event 🤣 After the funeral, we had a post-funeral dinner, which we asked Henry if it is possible to continue taking pictures during the dinner event. He agreed to continue taking pictures during the dinner for an additional $150. $350+$150=$500 is quite simple, right? Despite being told that was the total cost for the entire day, we were later hit with an unexpected $200 charge due to extended hours past our event EVEN THOUGH we have already deposited $500. This happened two weeks after the event, in which they have already told us that the pictures would be delivered a week after the event Fast forward to today, we arrived physically in person to ask what is going on as we are confused as to why the terms of the agreement changed after we were expecting our service. The business owner was RELENTLESS in demanding the extra $200, showing no concern for our needs or the emotional context of the event. When we tried to discuss the previous agreed upon terms with him, he refused to show us the surveillance footage from their office, which could prove our original agreement Instead, we unwillingly paid the additional amount just to get the photos and instead, ignored any legal actions over $200 Don't be fooled by the 200+ 5-star reviews – they DEFINITELY are a trap and are possibly manipulated. I strongly advise future customers to compare other photographers before considering them. Save yourself the headache and find a business that values fairness and customer satisfaction. Oh, and not to mention, the owner Henry has another business rated lower at a different location … I wonder why thats the case. Red Flags 1: Arrived late on scene for the most important part of the funeral 2: Charged post-service on agreed upon terms during the event 3: No flexibility; no room for negotiation and is stubborn on his price points (even though we shouldn't have to negotiate in the first place) 4: Very sly; when we asked for him to show us the footage of our previous agreement, he flat out refused. The agreement was oral, not through a contract or any sort. So many red flags when there are definitely better options out there, please 🙏

I found this place close to my house they offer various services. I personally used their notary services and they also helped with my passport photo and shipping out my passport application. Very friendly and helpful. I highly recommend this place.

I recently visited the passport photo shop for my passport renewal needs, and I must say, I was thoroughly impressed. The service was efficient, and Henry was professional and courteous. From the moment I entered the shop, I was greeted warmly and guided through the process. The photographer was skilled and ensured that my photo met all the necessary requirements. They paid close attention to details such as lighting, background, and facial expression, resulting in a high-quality passport photo. Moreover, the shop was well-equipped with the latest technology, ensuring that the photos were produced quickly and accurately. I appreciated the attention to detail and the dedication to providing a top-notch service. Overall, I highly recommend this passport photo shop to anyone in need of passport photos. Their efficient and professional service exceeded my expectations, and I will definitely be returning for any future passport photo needs.

I went to another place for Taiwan passport pic but it failed, so I google online and came here for Taiwan passport, and they taken couple of pic , so I can choose the best one for print. I also came here for notary, after finished all, I shipped all required do via UPS. It is great that this place have UPS, fedex and USPS. And it is definitely a one stop business center

I came here for notary some documents from China, they are very professional and help me translate those Chinese doc into English. Highly recommended this place for translate and notary

I recently need to get a Japan visa and went to the store, the owner did a nice and quick job for $20 (two pictures). The owner is pretty patient and took multiple photos to get a good looking one. Definitely recommended for visa and passport photo.

The owner Henry is super kind and helpful. He takes great passport photo and portrait photos. I’d highly recommend the store to all my friends and families.

First time visiting RH Photo and Mail and it was great. Photographer Henry provided amazing help, and produced first-class US passport photo for me. I like the friendly attitude, neat environment, and professional service of the place. My experience is just wonderful.