Ross Dress for Less - Clothing store in Wesley Chapel - 5901 Wesley Grove Blvd, USA

Had UNCOMFORTABLE EXPERIENCE. I just checked out at 3:24 pm in Wesley Chapel Ross near Grove (12/16/2023), I have been shopping in this Ross for over 10 years. I never had a bad experience here but when I was checking out at 3:24 pm the cashier had a bad attitude and body language by throwing the hangers so harshly into the bin. Me and my kids were so silent and looking at her bad behavior, we felt so uncomfortable as if she was going to hit us. I felt uncomfortable and I was standing there and thinking to myself what wrong I did. Then after 1 minute she just announced by shouting" It will be helpful to take out the hangers" Then I realized this was why she was showing attitude and rude behavior. Informed the supervisor Ms. Helen. She (cashier) was wearing a red T-shirt, store #1111, reg 04. I did not say anything because my kids were near to me. Thanks a lot, Ross for my Christmas experience. will never shop here again.

One cashier, a line of customers in a corra, every Ross must be maximizing profits this way. Bring your own hand sanitizer and a lot of patience if you actually want to purchase something from here.

Went in looking for nothing & found some really cool gifts for a really good price. The selection was impressive. The check out girl was very nice.

11/10/23 I get this place can't keep employees, but Carolyn the front-end Supervisor is just nasty. If customers choose to help you by taking hangers off,you should be appreciative. She talked so down to me because I helped take the hangers off while waiting. The employee put the hanger rack at the end of the line,and I was not going back to put the hangers up.She made the rudest most ignorant comments out loud to the other people in line. I apologized and told her that I didn't know if you were at the counter,you weren't suppose to help. My apologies my PhD isn't in this field. Once again, the customer don't have to do your job for you,especially when you're rude! Ross,she need more training. For years,I've seen her talk down to the employees and have never seem familiar faces in years but hers.

Clean, organized store, but only one cashier taking care of customers. She was fast and very professional, but the line was lot longer than expected. Reserve extra time, if you need to do business in this location. The fitting rooms were clean and the staff member in that area was very friendly as well.

Some of the employees at this particular Ross location are incredibly snotty and rude, but this takes it to another level. I take my Grandmother out shopping once a week and she loves checking new bargains at Ross. however, after our experience on Saturday with the employee mentioned, we are not sure if this location is both professional or safe with the employee actively working with poor customer service training. The employee was working the checkout/return counter on Saturday. She made an elderly Woman walk all the way back to the Men's department for a return/replacement with no assistance. We then saw this elderly Woman hit her hip on shelf knocking an item on the ground, after showing struggle walking back. The female employee at the checkout/returns counter stood there and proceeded to stare blankly at us with an annoyed, irritated facial expression. We waited near 7 minutes straight getting daggers from this employee. She then instructed us to put our items on the side table next to her. By the time we reached the counter, the elderly Woman came back with her items. The employee then bagged our stuff, said nothing to us and proceeded to put our bags on the other customer's side near her bags. I asked the employee why she would put our bags with the other customer's items, after my Grandmother had stated that our bags were the other customer's. We could not tell which items were our's or the other customer's, because she had set our bags with theirs. The employee then raises her voice before saying "This is your stuff!" Then proceeds to shove the bags at us and says "whatever!". I should have held my tongue, but after seeing the disgusting way she treated not just my Grandmother, the elderly customer and I, this will not be my first stop when going out. This was by far the worst customer service experience I have seen thus far and I hope they retrain this employee to drop her attitude and treat others with basic respect.

Need more men products but good store nice prices.

Disappointed. Went shopping there because I had a gift card. Found a dress I loved! Unfortunately system was down and they were unable to do any transactions involving gift cards. Left without the dress!