Riverboat Inn & Suites - Inn in Madison - 906 E 1st St, USA

I have been staying at the Riverboat several times a year for the past 14 years and have probably stayed in each room multiple times. It has always been a relaxing time but my last stay in June was not as comfortable as usual. The upgrades that have been done look very nice, and I appreciate that the quirkiness of the hotel has remained (i.e. the whole thing hasn't been painted gray, black, and white). But it was disappointing that the refrigerators had been removed from the room, as well as the complimentary glass of wine with check in. On top of the increase in rates and surcharges, it was unwelcoming. Also, it was an incredibly hot weekend, and I was looking forward to spending some time in the pool, but it was out of commission (understandable) yet no one bothered to notify guests prior to check in (not a huge deal, but definitely something the prior owners have done). The worst part, however, is that the quiet inn was completely overrun with folks that were not guests. In the past, that was the case on weekends when there were bands, but it was fairly contained. The weekend we were there, we struggled to find parking and seating on the patio. Finally, I have held off on writing this review to give management time to make amends** but it is clear at this point that they have chosen not to. I had a gift certificate that they refused to honor until they had verification from the prior owners. I have attempted to follow up and resolve this, but have yet to receive any closure on the matter. I understand not wanting to be scammed, but it is humiliating to be accused of trying to defraud an establishment that I have felt at home at for so many years (the gift certificate didn't even cover the price of our stay). I am glad that the Riverboat is being taken care of and will be around for many more years, but it's sad that "progress" feels so impersonal. ETA following their response** I checked out June 3 and was told the owner would be following up with me about the gift certificate issue. I waited until June 16 to hear from them until reaching out myself. Since then, I have had to follow up 3 times after waiting for a follow up. The last time was on September 6 and as of writing this review they had not responded to that email.

Great location overlooking the river. We stayed in the beach house room on the 2nd floor. Room was clean and comfortable and spacious. There are about 20 steep steps to get up to the 2nd floor. They have live music on the weekends and a nice bar and patio. Golf carts for rent. The lady working the front desk was nice. We enjoyed our stay here will recommend this place to anyone coming this way.

Very clean and friendly service. Great bar and patio to relax and watch the boats on the river. Food truck on site was fantastic and added to the experience. We are planning on staying again next year for Parents Day at Hanover.

We stayed two nights with a group of ten other people. It's a great little hotel. Nice views of the river, large patio area that we sat at every night live music on the weekends. The rooms are smaller but nicely redone. The owners are very nice people. We definitely plan to stay here again as we would like to explore Madison more. It's close to clifty falls, a winery, downtown Madison, and, if you must, Kentucky 🤣. They make some great drinks at the bar too!

Definitely one of my favorite places in Madison. As a local, it's great for a date night. Good food and live music on the weekends. Rooms are nice and clean. Updates are well. Good spot.

We live in town and love to go up to the Riverboat. Great music on Friday and Saturday nights and a very good food truck. They also have Sunday brunch with the food truck.

The suite we have is beautiful! Chad at the front desk is so friendly and helpful. The view is amazing!! The room was very clean and big. They have live music on the weekends, and they have a nice area for smokers right out back on the patio, they don't treat smokers as an outcasts.

The staff here really make this place great. They really try to make sure guests are comfortable. The location overlooking the river is beautiful and the patio area is well appointed.