Residence Inn Waco South - Hotel in Waco - 2424 Marketplace Dr, USA

I booked this hotel for my family trip to Waco. I'm a platinum elite member and asked if there is any upgrade for me. in most of hotel I travel, they politely say they couldn't make it even though they did their best. but, she, Tamila xxxx(I asked her full name but keep saying just name.(Why she hesitated it if she was right?) I asked three times then finally write her name in her manager's, Amanda Richardson, business card in cursive, hardly recognize her full name anyway. I suspect that she did it intentionally), said 'why I need to do'. After that I noticed that something goes wrong with her and may have tough time during my stay. at the room, I found bunch of male ants(with wings and fly!). I was shocked and went to desk alone (not to make my kids shocked). She keep asking to pack all my bag again and back to desk and return key first. no other excuse or understanding for my whole family situation. I asked to provide another room key first then we could move more easily. She denied. No other choice and I ask my kids all dressed up again and back to desk. Then, we got new room. I don't expect so much more than I pay. and don't expect four or five start hotel service in residence inn. and I had good experience in most of Marriott brand hotel globally. but, if you run your business, you need to understand how one your employee ruin all your business in a second. I understand how this kind of hourly base job is tough in US. but, if you don't change your mind, you never be happy in your life until you find better job and ruin other's life and experience as well.

My family and I were here for a family reunion and we have been truly taken care of by the staff here...Ms. Melissa and EVERY person working the front desk have been EXCELLENT( even my brother that was cleaning the lobby!) have been a blessing to our family!! The breakfast was Great!

BEWARE inconsistent and do not put guest safety first. Tornados and golf ball size hail were predicted for our arrival date the night before. We waited until the morning of, as forecasts change. We called and DeLana at the front desk said they would cancel without penalty due to weather. We said we wanted to wait and see if the storms would blow through in time for us to drive in. She said "let us know." |A tornado watch was issued at 1:35pm to last until 9pm. We called the hotel at 2:28pm to cancel. DeLana and Susan both refused to cancel all of our 3 reserved rooms stating we were told we had to cancel by 2pm - which was not true. |We asked to speak to a manager and were put on hold for more than an hour and nobody came to the phone. |Marriott corporate stated there was nothing they could do.

The staff is excellent. Taylor was so on top of everything while request after request came in by phone and walk ups. Always smiling and accommodating. Not always a fan of Ambridge run properties, but Taylor gives me hope they turned a corner for the better. I think I’ll stay here again.

After spending 11 nights traveling and staying at 4 older Marriott properties, we opted to stay the final night of our road trip at the Residence Inn South Waco. It appeared to be a newer property. After reading reviews, we thought it was a no-brainer, sound choice, especially since our concerns about staying at some of the older Residence Inns had been unfounded. What a mistake! ||This hotel looks nice, but it has serious housekeeping issues. Our first indicators were very minor….no shower gel in the shower, half roll of toilet paper (no extra roll), no caffeinated coffee. When we started really looking at the bathroom, though, we were disgusted. The shower has a lot of serratia marcescens bacteria growing in it! See attached photos. This pink bacteria is all over the base of the shower and in the drain. Every other Marriott hotel we stayed in had a strong bleach smell in the shower, and guess what, their showers were very clean! We saw no evidence of bacteria at these other, much older locations! ||We considered asking to be moved to a different room, but at check in (around 4 pm), the front desk employee led us to believe the hotel had limited availability for a room in a quiet area. We were placed in a 2nd floor studio room (226) after requesting a top floor room. ||The bathroom does not have an exhaust fan, and the door to the bathroom is hung to have it close automatically rather than stay open. This appears to be intentional, so we are thinking that all of the other rooms proven have bacterial growth as well, since bleach is not being used to clean. We chose to attempt to disinfect the entire room and bathroom using Lysol and hope for the best. ||A quick trip to check out the fitness center revealed the overpowering stench of unclean equipment. The towel hamper was completely full of stinky towels! The equipment all looked new but was visibly dirty with dried sweat.||This is truly a mixed review — the employees we encountered all seemed nice. The man who checked us in and brought us the missing items referenced above was pleasant. The man who checked us out was also kind, polite, and friendly. He wrote down the information I provided about the bacteria and said he would report it to housekeeping and the general manager. ||Breakfast was good. We liked the little quiches. Bacon, sausage, and eggs were also available. Grapes as the fresh fruit was a nice touch. ||The new room design is good. The sofa was actually comfortable! The furniture was all in good condition.||The amenities are nice — outdoor pool, little putting green, basketball court, fire pit, and grill. If the hotel rooms and fitness center were clean, this would be a nice hotel to stay in for a few days.

I’ve been staying here for about two months now for my job and it has been great! The staff is super friendly, the rooms are always spotless and the free breakfast is even better! After staying at other hotels near here, I can truly say this is the best one and provides a safe, comfy place to stay in. 10/10.

The room was beautiful and I love that it has a kitchenette as well. The bathroom was very spacious. Well, really, the entire room had a nice flow to it.

very clean, great customer service, nice breakfast, location is perfect, walking distance to shopping mall with nails salon, eyebrows salon, ross, marshalls, best buy, bed bath and beyond, old navy, bath & body works and many more. also walk distance to many good restaurants such us old Chicago, chuy's, LA Madeleine, among others. nice pool. This is the best hotel in the area. extended stay for work. Pets allowed. Awesome 👌