Residence Inn Temecula Murrieta - Hotel in Murrieta - 25407 Madison Ave, USA

We stayed here 4 years ago. It was much better at that time. Rooms have not been maintained. Complimentary breakfast is a joke - an apple, a banana, packaged muffin and coffee. Not even milk or yogurt

Hotel is a bit dirty and in need of a remodel. Hallways are smelly, wallpaper is peeling and the pull out couches are broken. I would stay here again if I had to but I would certainly not seek out staying here again. Additionally the normal breakfast for a Residence Inn is not there. Just packages sugar muffins and bananas. The hotel staff was nice and responsive but overall the hotel is headed in the wrong direction. Raise the bar don’t lower it.

Absolutely terrible service. Unfriendly staff. The website shows a breakfast buffet, they offer packaged muffins, apples, banana's, packaged oatmeal, and coffee and tea. It's dog friendly, but something they use to disinfect the carpet made my dog sick.

Marriott app invited me to check in on the morning of our arrival and offered check-in times as early as noon, which I selected. Upon arrival (was not greeted as a Platinum Elite member), was told that this location "doesn't do" mobile check in and a room would not be available until 4pm. I was counting on leaving baggage in the room as the 90+ degree heat in the car would damage my makeup. Fortunately, they allowed me to check my luggage. I had requested a room with a bathtub when making the reservation, as I always do, but I guess I need to request such again upon arrival as my first room had only a shower. Transferring rooms is always such a pain. As a Platinum Elite member, I also should have been offered a later checkout, but that was not honored, either. Again, fortunately, they let me check my bags as well as refrigerate my leftovers until I returned to retrieve them later. Lastly, signage differentiating the Residence Inn Marriott from the Courtyard Marriott next door should be more prominent and/or a covered unloading area to indicate where the front door for the Residence Inn is located would be welcome.

This could have been a good stay but the following had occurred during our stay that made this a one star hotel. I've tried to talk to Marlene who is the General Manager of this inn but she was unemphatetic of the situation. July 25- the day that we moved inn, tv was not working. We had to call maintenance to fix it but it took them the following day to fix the problem. July 29- The fridge would not shut off. The rubber of the fridge was dislodged I had to ask maintenance to fix it. July 30- I noticed that there were ants crawling, bottom drawer of the cabinet was broken, and started noticing that the sink had dry sands. I immediately informed them. A housekeeper lady came by and went to check, she told me that maintenance guy will not be in until tomorrow (7/31). She cleaned the sink with a white towel. She offered to clean the bathroom. I told her that since the housekeeper and maintenance personnel will come tomorrow, to do everything tomorrow instead because I don't want to be bothered anymore. I just wanted to rest. July 31- our nightmare began. My husband and I were asleep, smelled sewage and heard water dripping down the bathroom floor. I found the sink with brown water and it smells so bad. I immediately called the front and the same lady came. She tried to remove the water using the the trash can. Sewage water was spilling on top of my skincare $200, my husband's razor $50, our weighing scale ($35), toothbrush $20. Slippers $30. The fact that we had to miss work because we had to transfer our belongings from one room to another and It took 6 hours for us to transfer our things from our original room 125 to our new room in the 2nd floor. I spoke with the General Manager over the phone and vocalized our concerns, all what was offered was one night stay off from our stay here X 3 weeks which is $125.00 only. The General Manager is trying to blame me that I did not let the housekeeper come in to clean the bathroom yesterday. What will the housekeeper do yesterday' just clean? What the about the ants, the broken things and the problem with the sewage. They did not even offer to change rooms at that time. I had to demand for our room to be change because it stinks in the room and you can smell the sewage. I'm suppose to have a quiet, and restful stay not to be bothered with all these inconveniences. All we got for the past few days was more inconvenience, stress, and feeling that the General Manager doesn't care at all. I have been patient and emphatetic with the staff, but I didn't get the same treatment from the General Manager. Im spending almost $3,000 staying at this place. My husband and I are both stressed from our moved and expecting a restful and peaceful stay during our time here but instead, we were bombarded with problems. In addition, if I didn't demand a room, Marlene expected us to endure the stench from the sewage and have us stay in the same room until the end of our stay. Very unsanitary. I like to see her stay in the room with all these problems. Not to mention, the other room was also affected. The General Manager's name is Marlene Altieri. I'm very disappointed and stressed, upset, frustrated and I only received the word sorry and one night compensation. No reimbursement of the damaged belongings.

We actually can’t stay because despite the claim of being “pet friendly”, they wanted $150 NON-REFUNDABLE for 2 cats ($200 for 2 dogs)! We are moving & needed a place to stay for the night. We even have a foldable 48” sealed pen to keep them in! I can understand a refundable deposit that I get back when they see there’s no damage, but this is robbery! People have to move, drive their cars and take their pets! What are they supposed to do?!

I chose this place because of the in-room kitchen and full breakfast. It was a long weekend planned out to rest and rejuvenate. They wait til I check in to tell me breakfast won't be served and hasn't been since the pandemic!!!! There were oatmeal cups, apples, and coffee...tucked in a corner you couldn't see! Wish I had a photo to share. Ruined my weekend.

The body soap dispenser was empty, so we had to use shampoo. But the shower was spacious and very clean. The bed was great too! The breakfast was a grab and go, so if you're in a hurry, it works. But it was not a good solution for us. But overall, it is a good location and well priced.