Residence Inn Tampa Suncoast Parkway at NorthPointe Village - Hotel in Lutz - 2101 Northpointe Pkwy, USA

We have been in many hotels, but the staff we had is by far one of the best people we’ve encountered and we travel a lot. The hotel it was really nice, but I’ve heard they will be remodeling so even better. I want to thank Melanie and Alexa for their pleasant smile and accommodating us during our stay, they are extremely pleasant and they are the people that seem to love what they do. Customer service is a will not a skill, and it’s hard to find pleasant and happy people nowadays. Also want to mention that before we arrived Margarita spoke with me over the phone and was really nice too over the phone. You guys are certainly a place that I will chose if in the area. Great Job!! The breakfast was great too.

Stayed here after moving out from our home for the night. From checking in with Alexa to breakfast clean up and even getting my cup ice with Dante, the entire staff was friendly and helpful. We had our puppy with us who could be quite the handful, and the staff was so loving, even the guests too. Rooms were quiet and clean even with their renovations taking place. Biggest compliment is the staff that works there. Seemed like a happy environment to be a part of and that everyone truly enjoyed their job/careers there.

The best part of this place is the location. The room was old and you could hear every single thing the person did upstairs, including bodily functions. The breakfast area was dirty and did not offer anything fresh. When we arrived the water was supposed to be off for 1 day until 6pm according to the email. It went on for days. So we had to wake up early on vacation to shower and pee. No apology given. All around sub par experience.

We loved our stay here. It was one of the best hotels we ever stayed at and we've stayed at many over the years. Staff was so friendly and helpful and special kudos to Alexa for her professionalism and going out of her way to make sure our stay was enjoyable. If you are in the area we highly recommend you booking your reservation at this hotel.

Avoid this hotel! This hotel is under renovation and I was not notified about it until I was about to check in. Hallways, elevator, and rooms are super dusty. Constant noise of construction and parking lot is taken over by construction equipment. The floor I was staying on had all the fire alarms taped off which seems very unsafe. GM email me at 4pm on day of check in informing me that the hotel was under renovation and needed to reassign me a new room after the first night. This was not only extremely inconvenient for me but the front desk staff did not know what was happening. They had a hard time finding a new room for me on day 2 and even told me that they might not be able to accommodate me. Do yourself a favor and stay either at the Hilton or the SpringHill Suites.

This hotel and room were perfect for me! I wasn't planning on staying overnight for work, they had to get the room for me last minute. I walked in and was surprised! There was a very nice little desk and chair to sit at and do my work, an L-shaped couch with a pull out bed... a full mini kitchen that had a full size firdge/freezer, dish soap on the counter, and even plates and cups in one of the cupboards! The bed was in it's own little room with a door that could be shut to separate yourself from the living space. The bathroom was nice with shampoo, conditioner, and body wash in dispensers on the wall, and the shower and toilet room and it's own door you could shut and be separated from the bedroom. I didn't pack an overnight bag and the nice lady at the desk was more than happy to provide me with a toothbrush, some toothpaste, and some lotion.

We stopped for one night on our way to the Everglades. It's really a nice facility. Close to the 275 exit, but tucked away in a small commercial area within walking distance to excellent restaurants. The staff is efficient and helpful. Rooms are your basic RI, with cold AC, and clean. Breakfast was OK. We've certainly had worse. The breakfast area is huge, with booth, counter, and table seating. Very nice! Attendants keep the food area clean at all times. One special feature about this property is the large amount of outside seating and lounging space. Not just a pool but fire pit area with couch and chair seating. We would return here again if in the area.

Rooms are enough for family with 2 kids. Beds are not so comfortable but not bad. Breakfast is so so. But u can find 24 hour coffe complimentary. Parking is a problem not too much space, u have to park next hotel parking lot. Cleaning is ok. When u ask something they bring u very quickly. Over all with price is ok. And the area is ok if u have car. Not very close to shopping or dine but with car 10-15 min u can reach all.