Residence Inn Pleasant Hill Concord - Hotel in Pleasant Hill - 700 Ellinwood Way, USA

They are currently updating everything. Our mattress was soft and beat up but our room hadn’t been updated. The animations are nice and breakfast is good. The 12 o’clock check out time is very nice. Even though we were next to the freeway the noise wasn’t bothersome- they have trees between the hotel and freeway.

The stay wasn’t bad, but even though I have rewards through Marriott I will find somewhere else next time, called multiple days in a row to figure out a double charge issue and they left me on hold for over an hour once and 15 minutes the second time before I just hung up. I had to reach out to the main Marriott customer service number to finally get the issue resolved.

Positive: Location was the only good thing. Negative: 1st I had issues at check in.. Then the deposit was 200.00 and the hotel needs a TOTAL interior make over. The furniture was very old and dusty. The tub was OLD and small with rust marks around the water spout. I will never stay there again Negative: ""

What a disaster. The hotel is next to the freeway and super sketchy. And I got a $150 charge for a “pet cleaning fee” when I have no pets. I am following up with them and they are basically saying that children are pets. We left it spotless! AVOID THIS PLACE!!! The front staff was nice, but they can’t do anything to help you. The breakfast is decent.

If you like to sleep at 3, 4, or 5 am, skip it. It's 59 degrees outside but their penny pinching management has motion sensing thermostats installed so despite my desire to be cool when sleeping, which could cost them nothing given the outside temperature, I'm lying here sweating. What are you paying for if not a comfortable night's sleep?

Positive: I loved the hotel in general. Have stayed there a few times. Negative: I was really unhappy/unsatisfied with the handicap/disable room assignment", very inconvenient since I didn't choose this kind of room when I book my reservation. This room is for a guest in a wheelchair. I felt bad for the room choice Unayza gave me.

Positive: The location only Negative: No. The staff did not seem to care about inconvenience. From almost 2hr delayed check-in to broken A/C in room that required my family to have to move to another room that did not accommodate our family.

Nice staff & clean room, but there were few ants in my room just wandering around...🐜 🤔