Residence Inn Jackson Airport/Pearl - Hotel in Pearl - 108 Riverwind Dr, USA

Hotel is beautiful, rooms are nicely appointed and clean. Beds were comfortable and room was quiet. Staff was friendly and quick to respond. Coffee bar was amazing!! However, the breakfast was a huge disappointment. Hot breakfast looked old and dried out and they were out of so many things!! It was hard to find staff to ask for plates, forks, milk, coffee, etc….all which were out! We would stay here again, but would definitely find breakfast elsewhere.

Stayed here 4 times this year. Staff each and every time were pleasant and helpful. Location is not for from freeway and some places to eat nearby. Rooms are kinda rough. Shower design the worst with water getting all over floor outside shower. Shower heads dont help much. Sofa in rooms is on par with sitting on a leather slide, hard and slippery. Carpets were sticky in several spots on my most recent stay. Overheard several guests complain that their rooms were never cleaned. AC works enough. Breakfast is the normal you get from most places. Lastly, get the elevator serviced. With the noises it makes and how bad it shakes on the higher floors, it may be way overdue. I forgot to check with the front desk as neither elevator had the certificates or any info posted.

This is a great hotel. It is easy to get to from the freeway and has a well lit, large parking lot. The hotel was very clean. The layout of the room is great and the kitchenette is really convenient. Mobile check in and mobile room key were a breeze. Bonus is a free continental breakfast with the basics (waffles, english muffins, bagels, yogurt, granola, eggs, bacon, juice, coffee).

I had to do a pack out from my home because of asbestos issues from the very beginning when my insurance approved my stay upon calling the hotel to register I just happen to speak to the most pleasant person there was . Since being here she’s been nothing but an absolute gem, she goes above and beyond to make sure all of the guests needs and wants or meet. A lot of us that’s staying here is not on vacation so it’s hard being away from home but she makes this transition so much easier. I’m so grateful very this beautiful young lady. Demetra T. Front Desk Agent thank you for going beyond the call of duty for your guests you are much appreciated ♥️

This was our first stay at a Residence Inn and it was a good experience end to end. The staff was kind and helpful, the room well appointed and clean, the hotel writer and orderly, the workout room minimal but functional. The only negative was the fold out bed: unsleepable. But folded back as a couch, it worked fine and I had a fine night's rest.

Never write reviews but I stay in Marriotts every week and this staff is not what you usually get. Well really only saw one person in the whole place and she didn’t want to be there. Forget it if you need anything because as she told me, “no one else is here”.

Absolutely the nicest room I have stayed in. The front desk agent Constance was the nicest and most helpful person. She went above and beyond to help us out and I also saw her stop what she was doing when she saw a guest struggling to carry their groceries inside and she immediately walked outside to help him with his bags. Greatest customer service ever.

Don’t get a room on the ground floor or your feet might get wet when it rains. My room carpet was soaked along the outside wall after it rained. It was not a surprise to management when I reported it to the hotel staff. Hotel lobby has a funk that reminds me of hot steel. Breakfast quality is marginal to bad, depending upon the day. Some of the staff was pleasant and some were grumpy.