Residence Inn Hartford Rocky Hill - Hotel in Rocky Hill - 680 Cromwell Ave, USA

Residence Inns are my go-to since they are all Suites with kitchens and full size (or close)! refrigerators etc. This one is decent but you can tell the rooms are a bit musty. Breakfast is good with lots of options. Staff seem friendly enough. Location is close enough to most of the business activities in the region. Not bad for the price .

This is a good hotel to stay if you get the right room. If you're not a pet owner, I would advice to stay above the first floor. Otherwise, room is clean, modern and kitchen is useful. Bed is comfortable, bathroom is clean and spacious and free breakfast is better than average(no waffle machine when I was there though).

We stayed here when we went to a concert at the Xfinity center in Hartford. I used my Marriott Free night here - and this was a really nice room. Very spacious - little kitchenette - pullout couch. I wish we were staying here more than a night. It was located close to the concert which was ideal. Oh - and breakfast the next day was good!

The front desk woman who checked us in was not friendly or welcoming at all. She also did not give us the typical welcome bag even though we are members. Our room was fine except it didn’t look like it had been cleaned too well. The bag for the pull out bed was missing a bottom sheet and comforter. When we went to the desk to get a new one, two other people were doing the same thing because their rooms were missing it too. The breakfast was fine, but the serving area was a small, tight room.

I rate this place all together 1 star. I'll start with the good qualities I'll end with the bad ones. The suites were nice all together had a stove fridge and almost everything you'd need but it wasn't very clean like you can tell that when they clean the rooms they truly do the bare minimum. Breakfast was good little to no flavor on the food but plenty to choose from so at least you have options. The pool is pretty big but it says it's a heated pool but it wasn't very heated my poor baby and my niece came out with there feet purple when staff knew the kids were in there they could've put the pool to heat up. Now for my experience, I was getting ready for bed my son was already asleep after a long day of celebrating his birthday my sister in law (pregnant) was saying she smelled like there was a incent on but it wasn't coming from our room so we ignored it at the time then 40 minutes go by and the smell gets extremely strong and it starts getting hard to breath in the room it ended up getting really smokey in the whole suite my son and niece are coughing out their sleep so my sister in law went to the front desk to see what's going she felt like there might be a fire in the building. She went to speak to management turns out there was a fire right outside our suite window for the last 40 minutes and nobody notified or us checked on us to see if we were alright or to see if the fire had somehow spread and gotten in the room putting all our lives in jeopardy and not caring one bit. My sister in law told them the room was really smokey we couldn't breathe in there we had 2 kids under 2 in there and they agreed to move us to a different room as they should at the very least. As we're trying to take our things and the kids out the room the staff is telling us close all the windows in the room which weren't even open and to quit opening the door to the room due to him not wanting the rest of the alarms in the hotel to go off like how are we supposed to take our things and our children out mind you my sister in law, man and my son have asthma and the room is filled with smoke. We finally get to the new room and all you heard was loud banging through the night like that was not a very home like experience it was terrible in my opinion they didn't care about our safety or our experience at all. The next day we made a complaint we're told management would get back to us and it's been a few days and I've heard nothing from them so clearly they're going to try to brush this off. I would not recommend renting a room here especially with children.

Positive: The room was big and had a good layout. Kitchen was great too. Negative: The pendant light in the kitchen area hung in the middle of the room, not over the dining table as one would expect. No ice in freezer. Pool was closed which was a major disappointment for my kids. Negative: ""

Dear Management, I would like to express our heartfelt gratitude for the professionalism and warm hospitality extended to us during our one-month stay at your hotel. Following a devastating fire in our home, we were feeling overwhelmed and stressed. However, your entire staff, including Constantine, the Assistant Manager, who was consistently understanding and available to answer any questions and assist us in any way, Susie Deroy, who demonstrated exceptional kindness and a large-hearted spirit, and Jeniris Rivera, who was always professional and ready to help, made us feel welcome and at ease from the moment we arrived. The accommodations were comfortable, and the support we received from the entire team was truly remarkable. Thank you for helping us through a difficult time and providing us with a safe and welcoming place to stay. We are extremely grateful for your kindness and understanding. Warmest regards, Callie Grippo

This is a fantastic hotel - super clean, nice family pool, great hot breakfast, powerful shower, outdoor fire pit / lounge, hot cookies each afternoon, convenient location. What sets it even more apart is the kindness and excellence of the staff team - JJ, Carol, Melva, Naomi, Dana, Maham, Sara, and the leadership team. They all took such great care of us and I’m so grateful.