Residence Inn Cypress Los Alamitos - Hotel in Los Alamitos - 4931 Katella Ave, USA

Customer Service was not very friendly, a dog was roaming the front desk area that belongs to the staff which is very unsanitary. Charge for parking ($10). Pool was super filthy was not able to see the bottom of the pool, very salty, not sure if it is filter. You have to ask for pool towels instead of them being ready at pool. Gym is very tiny, 2 treadmills and 1 peloton, one bench with dumbbell rack. Rooms can use updating and the pullout bed was hard as a rock. No paper towels or dish soap was available in kitchen. Breakfast was good and white rice was there which was interesting. Final there is a unique requirement for hotel guest to sign an additional document to not be excessively loud because apparently people live there for weeks or months at a time, I guess this is more of a motel than 3 star hotel. I was not fully satisfied with this Residence Inn and it did not meet my expectations compare to other Resident Inn. Jesus Christ Loves You!!!

I have stayed at many Marriott hotels, and was skeptical about this location.However I was very amazed in the service that was provided. In addition to the workout room, swimming pool, jacuzzi, barbecue area, basketball ball court, pickelball court and many other amenities... In addition to the recommendation to the Jewish bakery two blocks away was the cherry on the top in staying at this hotel. And the registration staff, Mr.Pony was amazing with all the recommendations and smiling attitude.. The first Impression always says a lot about the business itself. Thank you very much

Short stay while visiting Los Alamitos for horseracing. The location next to the track is hard to beat. Very large and spacious rooms. Staff made check in very fast and easy. Good breakfast in the morning. The rates are extremely reasonable given the suit style rooms.

Had an extended stay here. There are only three types of rooms - an open 1 bedroom studio, a smaller 1 bedroom 2 room studio, and a 2 bedroom studio. Each comes with a small kitchen/living room combo. They are well equipped: serve a free full breakfast buffet, have a small gym, swimming pool, tennis court, patio seating with a firepit, picnic tables, and a business center. The staff members are friendly, efficient and helpful.

Nice room with an excellent free breakfast. All in all, a pleasant experience. Unfortunately I can't give a full 5 stars, as they charge for parking, which I always find to be greedy and a little sad.

Stayed at this hotel July 2024 for 3 nights. Will NOT recommend! Positives * Courteous and respectful staff (the only reason I did not move to a different hotel) * Landscaping, pool and sports court properly maintained Negatives *Overall the rooms looked and felt like a motel not a hotel. If you suffer from allergies or traveling with a family with a respiratory condition, DO NOT book a room at this hotel unless you have medications to use during your stay or you may end up in the emergency room. . Staircases and hallways have strong offensive odor (imagine a mixture of nicotine, marijuana and dirty sweaty clothes). . Hallway and room vents covered in black dust .My first room had black mold on the bathroom and bedroom ceiling (so I requested a room change) .Critters in room; I killed 2 large spiders in my second room (one was found on the bed) . AC in both rooms were extremely loud . Bathroom tiles in both rooms were cracked and tubs have engraved old stains (in both rooms I stayed) .Stains/ ripped materials on fabric couches in both room .Faucets/ fixtures in bathrooms had lime deposits and are cracking at the base . Breakfast options lacking As a Marriott member for over a decade, I am extremely disappointed at the room conditions of this property; a COMPLETE RENOVATION of the rooms and hallways is NEEDED.

A fine place to stay. I was here for business and used the hot tub to study. Room, grounds and surrounding area were pleasant. Near a Trader Joe's for groceries, full fridge and kitchen so I didn't have to eat takeout every day. Costco nearby for fuel.

People working at the front desk doesn't seem to wanna be there. We asked for a late check out and the person that denied us acted in a manner like that we we're so unwanted there. Maybe because we used our bonvoy points to pay for the room. |But all housekeepers are nice and say good morning.