Residence Inn Cedar Rapids - Hotel in Cedar Rapids - 1900 Dodge Rd NE, USA

The staff at this hotel, from General Manager and Operations Manager to housekeepers and dining room staff are first rate. The building needs a facelift from top to bottom. Our room was clean but well-worn. The staff is five star, the facility is functional but not up to expectations for this Marriott brand. We can recommend the hotel, but hope that the owners will bring the building up to the standard of their very fine staff.

This hotel is gross. There were so many issues with our stay. The carpet was dirty and nasty. We wore our shoes as much as possible. The room had dust bunnies on the light fixtures, so obviously these were not cleaned. The floor in one of the bedrooms was consistently wet/damp. The window treatments were not all attached to the rods. The light did not work over one of the vanities. The couch had hair all over it. The chair was wedged into a corner, it was also gross with food stains and when we lifted the cushion there was food. The edges of all the rooms had not been vacuumed, as there was food, hair, and lint. The stove was unusable because it was rusted and the side of the refrigerator was splatted with food debris. Some areas of the carpet had stains that looked like blood. The dresser drawers did not all open. There were several various styles of plates and cups. The toaster had mold in it. The back of the televisions were covered in dust so thick that you could write your name. The dust covering the air vents was quite thick. The air conditioner kept switching over to heat mode even though it was 90 degrees outside. All the light shades were dirty, stained and ripped, We were afraid to use the pool based on the conditions of the rooms. The kitchen/lobby area was out of sugar and the staff did not know when more would be available. We asked for the room to be cleaned but were told it gets cleaned on Fridays. We complained again and finally got someone in to sweep and dust. We mentioned our concerns to the front desk and were assured that the details would be handled but when we asked again no one knew what we were talking about. We even showed the front desk photos of our concerns. The steady answer we kept getting was that there would be no repairs because the hotel was set for remodeling. We still paid for decent accommodations and I do not care when or if a remodel will happen the hotel needs to be livable now.

Spectacular. I was sorry we arrived after midnight, because they sometimes have a social hour. The breakfast was the best I have ever had at a hotel. The price was the price of an ordinary hotel room, but included a full two bedroom suite with private baths. Nice people. I will choose Residence Inns again.

This is a pretty old Residence Inn. Generally not my favorite Marriott branded hotel but it's location was perfect for my business trip. Staff is great but rooms are showing thier age. The floor in my bathroom was wobbly, almost like the subfloor is suspect. The toilet never stopped running and the shower had mold. The bed was comfortable and generally the room.was very clean. They just need to remodel a bit.

This is the worst Marriott I have seen in a really long time. The entire place is in disrepair. The tub caulking was moldy, the pull out bed was completely broken, the couch cushion cover zipper was broken and the foam was hanging out. Service was awful too. The hotel policy was that housekeeping comes only every three days which gave the cleaning staff plenty of time to smoke at the front entrance. We came to breakfast and found all the food was gone and there was no one in sight. When time came to check out the person at the desk was on her phone pretending not to see me. I had to ring the bell to get someone's attention who was right there. The place totally destroys the Marriott brand.

Everything was good 👍 Great breakfasts and nice evening appetizers, coffee and tea bar. Staff was very helpful and accommodating. Very enjoyable stay. Thank you.

This is by far the most disgusting Marriott I have ever stayed in. Mold on the shower curtain, black mold in the caulking around the tub, something sticky on the carpet in front of the vanity... oh and someone has definitely smoked in my room. The front desk staff was somewhere all night you had to ring a bell to get service. I would avoid this one.

I give the staff high marks and they were very accommodating. But, the rooms (we had two of them) are pretty worn down and we wont be staying there again. Great location, great staff but they need to remodel the rooms. Carpeting was very dirty and I kept my socks on the whole time….and the shower was pretty tattered, too.