Residence Inn by Marriott West Springfield - Hotel in West Springfield - 64 Border Way, USA

This hotel has nice spacious rooms/suites but you can hear every word of those in the hallways and mgmt does not keep the hallways quiet so if you’re looking for a good nights sleep, this is not the place. breakfast is mediocre with sometimes cold eggs. Staff is friendly and professional. Good location.

Had a great experience here this past weekend. Big rooms with 1-2 bedrooms is great when traveling with kids. pool was small but great, kids loved it. West Springfield isn’t the most desirable location but we felt safe at the hotel. Negatives were our maid stunk of cigarettes so the halls and room also stunk of cigs. Pool water was chilly for an indoor pool but not terrible. Eggs at breakfast tasted like soap. Everything else was truly great!

Very nice hotel with nice rooms! I was in a suite complete with a kitchen, stove, dishwasher, and large refrigerator. The room had an open concept, but was a larger room for others. Location is not hard to get to, with plenty of shops, stores, and restaurants nearby!

Positive: I loved our corner room, it was in a great spot and I loved how tucked back from the highway the hotel was. The room was clean and spacious; the setup was smart and functional. Negative: Breakfast could be a little better and run later

Seeing as it's been over 2 weeks since their manager Anna submitted an incident report to their company without a response - I'll post the pictures & videos of the "insects" found in room 304 the morning after showering the night before and sleeping in one of their rooms. Upon going to the sink to brush my teeth, I noticed a type of insect crawling up the sink, I then noticed them in the shower on top of the tub and then noticed approximately 8-10 dead ones in the bed where I had slept the night before. Upon notifying the front desk I potentially had bed bugs in my room (since there were apparently dead ones in the bed where I slept), the employees where apologetic. However, the only thing they could offer me was coins and detergent to wash all of my clothes myself (however I stayed here for work and could not waste 2 hours of my morning washing clothes that I had no idea how many or what type of insects may be on them and risk an infestation in my truck or home). Most follow up with staff has been them mainly diminishing the type of bugs I slept with, showered with, and had my bag full of clothes & tooth brush next to (as if this is normal activity in the hotel). Lip service at best, to try to avoid culpability for as they admitted not detecting prior to my arrival.

Positive: Hotel was in a great location. Staff was good, valet was super helpful and nice. As always with a Hampton Inn, the experience was great. Very clean and in good shape.

Really nice place to stay, room was clean and comfy, front desk staff was super friendly and nice, would definately stay again!

The entire staff were AMAZING!! It is so trying to travel on business & keep my fingers crossed I get comfortable accommodations. I WILL definitely make sure when in area again to book here. Clean, inviting & even a fireplace for a calming retreat after 10 hr work days! Bar non- THE most restful business stay I have had in many years. A home away from home. A HUGE Thank you to your entire staff!!!! Appreciate all you provided!!