Residence Inn Brunswick - Hotel in Brunswick - 116 Gateway Center Blvd, USA

Booked this hotel, since it was conveniently located right off of I95 and I am a Marriott member and it had received excellent reviews. It did not disappoint. Room was immaculate. Bed and pillows very comfortable. Very quiet hotel and didn’t hear other guests. The breakfast in the morning was very good and breakfast area kept very clean. They have a nice pool, which didn’t have time to use because traveling. Will definitely stay at this property again when traveling.

Excellent stay. Newer hotel is very nice. Everything is clean and well kept. Staff is nice and friendly. Breakfast was good too. Great location as it is right off the highway. We had a king room. It also had a small kitchen with a fridge and a small family room.

My wife, baby daughter, and I arrived on June 21, 2024, after a long journey from West Palm Beach, Florida. We expected a clean and comfortable hotel, but our experience was far from satisfactory.||||Upon arrival, the check-in process was smooth, and the staff member was friendly. However, we soon discovered a large, brown stain resembling feces on the bathroom wall and a wet rag left behind. I reported this to the front desk, and although a cleaning staff member attempted to address it, she informed us that the stain couldn’t be removed. The tub’s water handle was stuck in the hot position, making it difficult to adjust the temperature. Despite the apologies, these problems remained unresolved.||||Exhausted, we decided to get local food and relax. Unfortunately, the microwave didn’t work, and the replacement provided was in poor condition. We also noticed a brown spot on the blinds, white stains on the carpet, and revolting gunk in the bathroom sink overflow opening.||||The bathroom light and fan didn’t work, forcing us to shower in dim light. Later, when I requested a refund of my points due to the unacceptable conditions, the staff member, Terry, was dismissive and unhelpful, stating that a manager would review the situation.||||Seeking relief, I went for decaf coffee, only to find it was room temperature. The receptionist’s response was indifferent, and no action was taken.||||I am extremely disappointed that my family had to endure such deplorable conditions. Room 213 was unacceptable, and immediate action is needed to address these issues. Marriott hotels are known for their quality, but this experience fell drastically short of expectations.

My stay did not meet my expectations. First the shower was nasty, mold around the rim of the shower. While there out room was not cleaned, they could have at least took out the trash and replenished the towels. Lucky for me I travel with my own toiletries. Also we booked our room under my husband's discount because he works for Marriott but when I received the bill and we were charged regular pricing. I have to visit Brunswick again in the near future but I will not be booking here.

We enjoyed our one night stay at the hotel. It is a newer property and well maintained. Check in was efficient and quick. We were upgraded to a suite which was nicer - with two rooms and a kitchen area. Beds were comfortable. Breakfast was typical. Lighting could be improved.

We stayed here 2 nights, Upon check in it was quick and easy. The staff was very friendly. Our room was large,and very clean. This hotel is located near the Interstate.. Everything you need a grocery store shopping 5 minutes away. We went to the beach over in Jekyll island, It was about a 15 minute. drive. I would definitely stay here again

just pasing through stayed 1night nice hotel very clean, nice gym, good rates . Outside pool and cookout area looked nice I didn't use them. Room had a perfect kitchen good size refrigerator and microwave the bed was very Comfortable and so were the pillows .the shower had great bath products and water pressure. I don't usually like anything at hotels that have complementary breakfast but I was very impressed the eggs and oatmeal looked and tasted great they even has cold brew ice coffee and oat milk as an option . Will stay here again next year

Edit: We got in contact with Dan (a manager). He was very nice and professional and tried to make things right & refunded my money. We appreciate your kindness Dan! Original review: This place doesn’t even deserve 1 star. I booked online & somehow my dates got changed. (I wasn’t aware until I tried to check in). Not only did they not let me change the dates, but they scammed me out of my money. I have never been treated so poorly by a place. & the front desk staff was horrible. I would not recommend!!! 0/100 ⭐️ Btw..Home2Suites took great care of us after the disaster at this hotel 😉