Residence Inn Boulder Longmont - Hotel in Longmont - 1450 Dry Creek Dr, USA

My father-in-law booked 3 rooms here, and they were all excellent. |Service staff were all extremely accommodating and very polite and engaging.||There was an issue with the fire alarm during our stay where it repeatedly went off. The staff was very prompt at handling the entire situation, from customer service and answering our questions, to ensuring the proper technicians were immediately contacted to fix the problem. ||The maintenance employee, Jeff demonstrated FANTASTIC customer service. This is normally unheard of from maintenance employees in my experience, but Jeff set a precedent that customer service is always important! Jeff took great care of us, setting us up with management for alternative last minute booking accommodations at a nearby hotel (Springfield Suites, I believe) so that we could avoid being woken up in the middle of the night if the fire alarm were to inadvertently be triggered. ||Jeff thoroughly explained the issue with the system to us, repeatedly apologized, made me feel heard and understood, empathized with us, and handled the issue with professional courtesy that exceeded my expectations. ||I hope Jeff will get the recognition he deserves as a great employee and a valuable asset to this hotel and Marriott in general. ||Jeff, if you see this, thank you again many times over for your excellent service and personable skills. You’re a fine man employee and any employer should feel fortunate to have you on-hand.||Best of luck in your future!

I was not going to post a review, but, you know how small things can add up to a not so great experience? That’s what happened during my stay here at the Residence Inn. Before I describe the negative, let me say that the staff is great and very friendly. Overall the hotel is clean and comfortable. Great location in Longmont that is close to restaurants and a short trip to Boulder. Breakfast was very healthy and prepared and presented well. Workout room was great! So the negative: the neighboring room had a dog that barked quite a bit while the owner was out. Management addressed it with the dog owner which I appreciated but it did not stop the barking entirely. I went to use the pool and had to fish out 6 dead, scary looking spiders (see picture). The pool was also very cloudy and had a film over it. I addressed it with management and they closed the pool down right away which was the right decision. No one should be swimming in it while in that condition. Definitely a bacterial infection waiting to happen! The bedroom door and the bathroom door in the hotel room would not close easily. I grabbed a kitchen knife and spent 3 minutes screwing the hinges back in so the doors would close properly. But I really don’t think I should have to do that! Seems like the hotel staff should report that as a maintenance issue. I tried to use the coffee maker but it didn’t work. I asked for a different one and they obliged. I plugged it in and it did not work either. Then I realized it was not the coffee maker that was broken, it was the outlet that did not work. Then to top off my stay, another guest was smoking weed on our hallway and made the entire place reek of some dank weed! Again, addressed this with management but there is not much they can do I guess. I wasn’t too happy that my family was exposed to marijuana second-hand. Take this review for what it is worth. Stay was not horrible. And not great. Would I stay here again? No.

We changed rooms twice due to cramped conditions in a room with a bedroom. We asked for a handicapped accessible room away from|highway noise. We were given Room 116. It had a small bed (cramped for two). But it did have safety bars in the bathtub area Housekeeping changed sheets on the fourth day of our stay, at our request.|Towels were also provided. Unfortunately, a generator outside the bedroom kicked on at 5 a.m. one morning. It sounded like a pneumatic |drill trying to cut bedrock. Our night's sleep was over. We alerted the |front desk to a loose door handle in the bathroom and problems with|curtains off their hooks. it does not appear that the hotel checks rooms |between rentals. The microwave worked but we didn't use the coffee|maker. It looks like it needs a good cleaning. Free breakfast and parking goes with the rental.

I have been staying at this particular residence Inn for 14 years in the past couple years it was starting to look a little tired but my last visit I got one of the newly renovated rooms and it was beautiful. The front desk personnel are always friendly and helpful and the even the guest themselves are very nice.|There are many restaurants in the area that are top-notch and my favorite place to do a little grocery shopping right across the road at sprouts

I am a Marriott Bonvoy elite member and a huge fan of Residence Inns. I also don't often feel compelled to write negative reviews. If not for the hardworking breakfast staff, this rating would be a 1.||1) To start, I was supposed to receive a "room ready" message from the hotel. That message did not materialize until 15 minutes after we had checked in.|2) We had specifically requested a top floor room away from road noise. Instead of honoring the request or apologizing for not being to honor it, the hotel gave us a ground floor room facing the highway, with the added bonus of an active railroad on the other side of the highway and a sports court outside our windows.|3) The bedroom was designed so that the door could barely close, with perhaps 10 inch clearance between the bottom corner of the bed and the door frame. What was even worse was a TV stand situated at the foot of the bed that left less than 6 inches for a skinny person to shimmy to the other side of the bed.|4) We were scheduled for housekeeping every other day. That did not happen a single time during our stay.|5) Speaking of housekeeping: there were dead moths behind the toaster and the coffee maker; a layer of dust on top of the refrigerator; left-behind trash under the sink cabinet; leaked stuff frozen in the freezer; and, not to be outdone, food residues on almost every dish and bowl, pot and pan, and eating utensil.|6) On top of these indignities, the hotel had the audacity to charge $5 per night for parking. This was not a city center property that may warrant such a fee. This practice was simple greed.||I will treat this as a one-off in the Marriott portfolio, but this property will never see my face again.

Great, clean and modern hotel. We easily traveled to Boulder and Niwot. Good breakfast, good coffee. Nice kitchen in each room.

Work brought me to Denver and this I stayed at Residence Inn instead of Fairfield. For about the same rate, this was a better choice for me. Friendly staff, spacious rooms, good breakfast options, and good location for my consultanting.

Functional kitchen (no oven though), full sized fridge, plenty of parking, decent free breakfast, good desk setup, overall no complaints.