Renaissance New Orleans Pere Marquette French Quarter Area Hotel - Hotel in New Orleans - 817 Common St, USA

We had an absolutely amazing experience here. They have certainly trained their staff to create a positive guest experience. From the moment we walked through the door all the way to the in room services, I can’t say enough about the staff at this hotel. Conveniently located to all of the hot spots whether you’re walking or driving, the staff can point you in the right direction for your party. Bradley in particular went above and beyond to make sure we had a great experience. Can’t wait to go back!

Where to begin… We have come to NOLA so many times and this trip we were here to stay for a business trip. When we checked in, we couldn’t find the valet. We had to go inside and get the front desk to find the valet. Finally about 30 minutes later, we get checked in. We submit our tax exempt form and the front desk calls to tell us it’s not acceptable and we need another one. So we provide it and think it’s taken care of. During the duration of our stay, we don’t get housekeeping everyday, the room is totally outdated, smells weird, and the sheets have stains. We ask the housekeeper for towels and to clean our room and we get major attitude from them. She says we don’t get housekeeping everyday. I ask the front desk and they say we will get it. We only had it 1 day for our 4 night stay and that’s not what was expected. Fast forward to check out and I follow up to get our receipt and they didn’t put in the tax exempt and said they had to “find the form”. We spent 15 minutes on hold to get disconnected. When we finally got it taken care of, we got an attitude from the manager about our form. Let’s just say, we wouldn’t stay here again and we’ve informed the conference owners of our issues and we’ve agreed to choose a different hotel moving forward . As far as location, there were homeless in the valet area and right outside of the doors that would constantly ask for your money. I understand that the street is a common area, but you would think they could get them away from the door so we could walk in. When I asked to speak to the manager about our issues, we were told that our form was taken care of so we shouldn’t need to speak with her. We are gold elite members and even have the Marriott credit card but we are rethinking for future stays.

We took a quick trip for my birthday and my husband called ahead to arrange to have flowers in the room when we arrived. The staff truly delivered. The flowers were beautiful and they included a card signed by the staff. Each time we left or entered the hotel we were greeted by one of the staff members. Yvette was very kind and took care of booking a VIP tour for us. Convenient location to everything! Thank you all!

The employees at The Renaissance Pere Marquette French Quarter Area Hotel are truly exceptional. From the warm welcome at the front desk to the diligent housekeeping staff, every team member contributes to a superb guest experience. Their professionalism, attention to detail, and genuine hospitality create an atmosphere that's both inviting and memorable. What stands out even more is their ability to handle challenging situations with grace and courtesy. It's evident that each staff member is dedicated to ensuring guests have a delightful stay, making this hotel a standout choice for those seeking top-notch service in the heart of New Orleans.

This was a great place to stay while attending a conference in New Orleans. Easy walking to Bourbon Street and other areas of interest for food and drink. Nothing lacking in the rooms for the price point. Standout was the fabulous energy of the staff across the board including those tending to rooms or minding the door at the lobby. Thanks again, William for "putting me on Smooth Street!" Come stay here and you'll know :-)

Renaissance New Orleans Pere Marquette French Quarter Area Hotel, has not returned my call, the manager Michael Rosenberg told me that Donald Payne, his regional manager/director would call me back, but no return phone calls. I had two reservations and thought I canceled both but missed canceling the second. I told them my circumstance, and they were unwilling to accommodate or cancel my reservation without penalty (which they could). I am a loyal Marriott customer with some status. To say the least, I won’t be patronizing this property in the future and suggest you don’t either. PS: Brad and Antonio were very helpful and professional. I didn’t make it to New Orleans because of the circumstances explained to management.

This Renaissance does not live up to the brand's name. The hotel hasn't been renovated in a long time. The biggest issue was our room shower. 1 early evening the water temperature options ranged from extremely hot to scalding, warm or cold wasn't possible. It was outright dangerously hot. Another day it wouldn't get hot at all. Awful. The rooms were clean (we had 2) but badly in need of updating. The overall quality was similar to a Holiday Inn. Location is good, 1 block off Canal near the Quarter. The front desk staff are exceptionally nice and helpful. There's no pool and my room was across from the Roosevelt's pool, a much better hotel option for the price difference in this case. I won't stay here again primarily because of the shower issue (even the sink water was only warm, never cool) and the bad need for renovation.

I had a wonderful time on my visit. Derenika and Nicole were very knowledgeable about the city and local events that I can partake in. I’m looking forward to returning for some of the events they suggested. If you get them at check in; you will get all the info you need about the city. As for the rooms they were nice and clean with good water pressure in the shower. All the hotel staff encountered during my stay was nice and pleasant and was always will to help if I needed assistance. Looking forward to my return.