Reliable Information Technology, Inc - Computer support and services in Addison - 1600 W Lake St, USA

Honestly the only thing they care about is billing. Once they came in and rigged everything they were useless for support. I had them come in multiple times to fix the wifi they had set in our building and they blamed it on our devices. Had a different tech company come in and fix their mistakes and works just fine. Save your money and go elsewhere for less headaches. Response: A break-fix customer? We had you in on 3 separate occasions to fix the extenders you put in our building. Every time we were billed for the visit and you fixed nothing, just blaming it on our iPad and tablets saying they were inadequate and we should upgrade those. We had a an actual Tech support company come in and fixed what you only billed us for. Highly would recommend staying away from a company that refuses to accept when they messed up. They only care if you sign up for their expensive yearly subscription, which I wouldn't even trust them to touch our equipment at this point.

FINALLY an off-site IT company that really cares about us and our business! Sid and his whole staff work tirelessly to provide great and fast service, and I am thrilled with the company. We have both Macs and PCs and we get help from experts in each platform. RIT knows how to treat their customers right, and Sid is always accessible and on top of things.

I've used RIT 5-6 times now. Excellent service at reasonable prices. Capable and efficient technicians to assist with our sporadic IT needs that go beyond our internal IT capabilities. Offers both remote and on-site services. Highly recommended.

RIT has been our IT consultant for a little less than a year and their knowledge, customer service and flexibility are unparalleled. We are a small business but I know that I can focus on my main job and not worry about anything that might come up in the whacky world of computers, etc.

For 10 yrs +, RIT has been answering questions, handling issues or updating our system on an extremely timely and courteous basis. They get the job done right and work until the matter is resolved. RIT is aptly named: RELIABLE Information Technology, Inc.

I'm a new hire and received onboarding and IT support from Ivan at RIT through my employer. Where IT professionals in the corporate world have a caricature of being unresponsive and condescending, Ivan and the team at RIT are anything but. I received super timely responses, open and comprehensive communication, and friendly yet professional interactions. Kudos to Sid, Ivan and the rest of the team.

RIT has done an excellent job maintaining and updating our computer network. They are very quick in responding to service requests. Eaton is phenomenal.

I contacted Reliable Information Tech today about a server issue we were having at our warehouse. They went ahead fixing the issue with our server and went beyond further by updating it as well. I am very please with them and I will now use them as our new IT company.