REGENCY INN - Motel in Houston - 643 W Little York Rd, USA

Well, I'll put it in Spanish and in English too. I don't recommend this hotel, really, because it's a terrible service, worse than the lady who spends time there in the office doing nothing, I mean, she can't expect you to go get money from the bank to be able to pay for the room and she needs to ask for the Aidi of the two people who are going to be in the room in order to be okay. I mean, I don't think that people are all criminals. The lady has a very ugly way. The truth is, then I went back and I went with the full amount of money and she didn't want me to stay either. She practically kicked me out without doing anything just because here she practically takes out whoever she wants and puts in whoever she wants. So, no, I don't recommend this place to rent, apart from it being very, very expensive, there being better hotels at a lower price.

Room was a bit dirty but overall ok!! Not the optimal location either, but stores and food are close by! Housekeeping was also a little rude and disrespectful

We purchased a room for overnight and we asked for an extra face towel and dry off towel... The lady at the front desk was very rude with an attitude and didn't bring no other towels and a sheet... The sheet have stains already on it before we got here.🤬 I normally comes here to have a peace of mind but this the first time I've ever received this treatment... I will not be returning and spend my money here anymore. Poor courtesy .

Pros: Quiet. Respectful staff. Clean bathroom and sink area. Needs placement for hanging clothes. ( Could just be the room) Cons: Rough entry for low cars. Drink vending machine but no snack machine. Visible washing machines reserved for staff use. Consider allowing two for customer use.

I didn’t get to stay there. They charge $19 for extra people even when they didn’t display that policy online.they have a 2 persons policy. You can’t fit 3 people in a room unless you pay extra $19 for your kid. They refused to cancel the reservation because they don’t refund money due to policy. Their lobby was a hot mess and strong odors were part of the ambiance.

The night clerk hung up on me

It's an ok place to stay I mean rooms are clean nothing fancy we stay here randomly when we come to Houston

the people who work there are very friendly but the problem is that latv doesn't work the remote control is broken they had to change my room and the same problem