Red Wing - New Lenox, IL - Shoe store in New Lenox - 208 E Maple St, USA

Tim at Red Wing in New Lenox was extremely helpful and patient with me. He knew what I was looking for and allowed me try on a bunch of pairs until I found the right one. He was also helpful in describing to me what steps I need to take to care for my boots. Definitely going to be a return customer!

This place is great! Tim was fantastic and took the time to work with me on a pair of boots I bought that weren't working for me when he didn't have to. He measured my feet using the 3D mapping and pressure tool to give me the best fitting boot and insert possible. They earned a lifetime customer today. Thanks, Tim!

i called ahead and explained my situation how I would most likely just be looking to get my feet scanned because I had a special stipulation on the type of boot I needed to buy for work. i was told that they can help me out with a scan of my feet I came in with the intention that I'd buy a pair of boots if something was there for me. i came in and Jim took care of me. good guy, didn't mind helping me. he helped me pinpoint what I'd been doing wrong with my shoe purchasing habits with the scan he let me do on their machine. in the end, because of the stipulation I needed on my work boot, paired with my feets needs, there wasn't a pair there for me. i appreciate that he was willing to put me as a customer first and my money second. there were no boots there for my specific needs and he was up front about it. I think this equates to stellar customer service / business ethics. if I ever have any needs that this store can fulfill I will come back. i didn't buy anything but the way I got taken care of is enough for me to spread the word about the place. definitely stop in if you're thinking about it

Great place. The salesman was a pro. 3D hraphed my feet then tested how much pressure is on what spots on the bottoms of my feet. This testing took seconds. Then the insoles were fitted based off the pressure test. Place was spotless and parking was good. I have a perfect fitting pair of boots now. After trying the blue collar store which was a disaster... this place was worth the drive. Ill be back for my next pair!

Absolutely amazing experience. I was properly fitted, and well taken care of. Switching from a popular competitor. I am very pleased with my new boots!

Great customer service. I have wide feet. But the owner was very patient. Even though we could not find a boot to fit. I would definitely come back.

My wife and I needed help picking out a pair of work boots for our adult son. The salesman was very helpful and informative. He helped us pick out a pair with all the safety features required for the job.

I had a boot lace go bad I bought it in and had it done I. A day or two very friendly and professional I will be back