Red Robin Gourmet Burgers and Brews - Restaurant in Brea - 1080 Brea Mall, USA

I've been to a few other locations and unfortunately service was slow at my recent experience at this location. There was only one server on the bar side of the restaurant waiting on tables and making drinks. If took a while to receive our food and one part of it was technically wrong which took a few more minutes to correct it. The best thing about Red Robin are the bottomless sides which can be switched to a different side at any time. The steak fries are good but it takes like 10 minutes or more for a new order. It took so long that we only replenished once and didn't feel like waiting for another order even though it would have been nice to have more fries. This means that we ordered two sandwiches, but only refilled our fries once due to slow service.

There is hardly ever a super long wait time to get seated at a table. Food is delicious, and fries are hot and fresh when brought to our table. It is very easy to split the bill when you have large groups.

So everything was just ok. My wife ordered a meal that had endless fries, but when the fries arrived on her plate, they were undercooked quite a bit. Too raw to eat for her. So, she asked for more to be fired up, and they didn't arrive until she was finished eating what she had ordered. Restaurant wasn't busy either. So, why the kitchen was so slow to re-fire those fries is still a mystery to me.

I think they are short staffed and were having a hard time keeping up with everything. But my two things that really struck me as odd were they don't charge to add onions to your hamburger but they charge a dollar to add grilled onions to your hamburger that just seems so strange can you imagine in and out charging extra for grilled onions. But the other thing they have something they call endless fries, so they started out giving us a fairly meager portion of fries. Then when we asked for more fries they came out with a bowl with literally 8 fries in it as shown by this picture. On the plus side the fish and chips were excellent

I had a great experience. Sure, it's a chain, but the burgers and fries are legit. My service could not have been better. I didn't have to wait for a table and the total didn't break the bank. And my kids were very happy with the food and the vibe of the restaurant.

Decided to sit in the bar area. Our server (Dakota) was awesome. He was always on top of things, got the food out in a timely manner, and was always polite. Great place to go for a relaxing and tasty meal.

Found a long hair in one of our burgers. Waitress and Manager did not come over to appease the person that found the hair. We had to get our utensils and napkins. Extra side orders never came out. We had to get up and ask for check since no one came our table for the remainder of our meal. Left very disappointed

Had to wait 10 to 15 minutes between requesting refills and the salad was brown.