Red Lion Inn & Suites Caseyville - Hotel in Caseyville - 8950 Tucker Dr, USA

Terrible Experience - Do Not Stay Here This is one of the worst places I've ever stayed. The place is infested with roaches, and the hallways are moldy, dark, and disgusting. The people who work here also live here, and they give off an unsettling, creepy vibe. The sheets were dirty, and the towels were stained. As for breakfast, there was nothing but old, stale bread and rotting fruit. Housekeeping is practically nonexistent; the guy just creeps around in your room without cleaning anything. There are also homeless people everywhere, adding to the unsafe and unwelcoming environment. I strongly advise against staying here—it's beyond disgusting.

Positive: No this this place is a dump and it has a lot of questionable people one around at night inside the building and the smell of drugs throughout the entire building just overall a terrible experience. This staff is rude. I?m unprofessional Negative: The cleanliness of this place is terrible. Staff is rude. The breakfast is disgusting and the coffee sits out all night and an open container overall, it?s just a terrible place to stay and if you do stay there and make sure you take extra money

Arrived - noticed two "homeless" people sitting on sidewalk just outside of front door, a dumpster full of trash & someone wandering around the yard. Noticed sign on wall that states "NO refunds if you've been in your room 15 minutes"; found it odd as well as the man in the small lobby doing therapy exercises. Checked in, clerk charged my credit card for the stay and also put an $80 hold on the account for "incidentals. | We never put personal belongings in room, took keys, went sight-seeing & stopped for dinner. Came back to find same two homeless-looking people still sitting on the sidewalk and man who had been wandering prior was now passing an envelope into a Mustang that had pulled into the yard & then sped off. Walked in - handed keys back to on-duty person, stated we had never gone to the room and weren't staying here. Appeared to be a drug-deal going on in the parking lot - Manager got upset, stated "he lived there and could assure me there was nothing illegal going on". Regardless, he said he would check the room to make certain we hadn't entered it and then issue a refund. Two weeks today - no refund has been issued.

Wheres the breakfast!!!!??? Towels were stained had to get my own towels... If there was a way that I can get my money back I would or atleast parcial cause there was no breakfast a few slices of bread and some granola bars and some bananas that look like they are past the time... Its sad how yall take people's money amd cant even give them a nice experience. Will nevef stay here again or in any other..

Positive: room was big and mostly clean Negative: hallway dark and dirty; creepy people hanging out in parking all night Negative: ""

Don't expect breakfast. This is every morning, with excuses on the side when asked about it. Apparently this isn't an isolated situation. The other reviews say the same.

Positive: The price, very reasonable. Negative: Sheets didn't seem clean, I saw a roach, strong smell of marijuana, and other guest were extremely loud, would hear loud music I parking lot at 6 a.m..

Positive: The shower is nice with hot water.. Negative: This hotel has smoking rooms, so the entire hotel smells from cigarettes. The facilities are very basic, and we did not find it satisfying..