Ramada by Wyndham Pelham - Hotel in Pelham - 113 Cahaba Valley Pkwy E, USA

The only reason that I am giving this location a star is because you can’t give it zero stars. We booked a room came to check in the staff was rude. We went to the room and it was covered in roaches. I’m not saying that we saw a roach. I’m saying when we open the door and light was shed into the room. An insurmountable number of bugs begins scurry around the room. The walls came alive with these creatures. When I went straight back to the front desk and told the gentleman that I would be needing a full refund for the room charge, he stated “your room is prepaid” turned around and walked away. Ignoring me while I called our third-party vendor about the issue. I stay in hotels, about 15 days a month and this was by far was the worst service and the worst hotel I’ve ever seen. Update: My third party made contact and the hotel refused to give a refund for the room.

The night clerk made the mistake of holding onto my spouses id during check in. I'm sure it was a mistake that not even my spouse noticed. It was late we were tired. Problem is we checked out the next day. And after being a couple hours on the road they call to mention ID is in the lobby?? What the heck?? Well long story short we turn around and find out the lobby just did not give the id back at check in. Silly isn't it?? Well I feel like business in America needs to treat customers better because they refuse to take responsibility for their error.... basically they didn't care. So just watch out there. Not so ethical business management. Own it when you screw up Ramada employees

The room was clean and fairly modern. The TV was a bit on the older side but everything worked as expected. Bed and pillows were comfy and there was no bugs or critters to be found. The shower had acceptable pressure but wasnt anything to write home about. Pool was clean and not bad for a highway hotel pool. The breakfast was a pretty big let down. When I came down at 7AM on Saturday there were 3 stale biscuits and a burrito I wouldnt trust at all, a few muffins and instant grit and oatmeal packets. All in all for an affordable overnight stay its not a bad choice at all. But management, if you read this, step up the breakfast game.

The staff was very polite and helpful. The room was really clean. The location was very convenient right off the interstate with gas stations and restaurants near by.

Quite, clean and an over all good stay. Front desk was very nice and helpful. Room was updated and comfortable. Very convenient to everything around. Breakfast was lacking but didn’t expect much. I would stay again when in the area ………………..

Bathroom was disgusting and had not been cleaned. Killed 3 small roaches in the few hours we were there. Lamps did not work, Lock did not lock, and drunk girl kept everyone up beating down the door 3 or 4 down from us until a construction worker called the police to arrest her. You couldn’t go outside alone because they allow the homeless to sleep on the sidewalk at the end of the walkway. Our door not locking was the final straw and we checked out at 3 AM. This was the worst stay I’ve ever had and will never stay at another Ramada Inn or Wyndham owned property again.

Came in and our room had no working lights and the bathroom was filthy. No other rooms were available for that night so they sent us to their sister location. While we were given a refund, they tried charging us again for another room stating that we were already refunded our money. The property manager owns both locations. Was very inconsiderate and rude.

Beds were smaller than what was booked and pillows had zero support. Rolled up towels would have been better. Beds were very noisy, couldn’t roll over with alerting the whole/next room.